Micro Persuasion

Even if Twitter is Just a Geek Haven, It's Still Very Influential

There's been an interesting discussion over the last few days about Twitter's reach. WSJ reporter Kara Swisher surveyed her dinner party and found out that no one there uses the micro-blogging site. Meanwhile Gina Trapani on Lifehacker is running a survey asking if Web 2.0 benefits only the tech elite.

Now let's look at the data. According to figures just out from Hitwise, Twitter is the 439th largest social networking site and 4309 overall. To be sure, growth is booming. But the site is still niche.

So all of the signs generally point the same way. Most of the social networking and online communities are definitely geek havens. MySpace, Facebook and YoutTube are three that have gone mainstream. So does that mean these smaller sites, like Twitter, are not worthy of a brand's time? Hardly.

Geeks are by far more influential than any other online contingency, except the big media. Geeks pass the puck from Twitter to blogs back to Twitter. Eventually it hits Techmeme, Saul Hansell at the Times takes notice and then the whole world knows.

That's why smart companies like JetBlue and Zappos are legitimately engaging on Twitter. It's becoming a front line for customer service. At a minimum, every consumer facing company should be monitoring the chatter. Even better, participating can cut problems off at the pass or even better foster evangelists. The numbers may never tell this story. For more, see Chris WInfield's mini case study.

Three Emerging Digital Careers to Watch

About a month ago, I wrote about three career tracks that won't exist in a few years - at least as I see it. Now let's take a look at three emerging digital jobs that will become increasingly important in the years ahead.

The Chief Customer Experience Officer (and those who work for her)

Want to know if a company is a good witch or a bad witch? It's easy. The web knows. Google, the media and online communities are littered with tales of companies that have exemplary products and customer service. However, it's often easier to find those that have been vilified for the opposite. That's the thesis of Pete Blackshaw's forthcoming book - Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000.

Here's an experiment. For fun, enter any company into this special Google search engine I set up and let me know what you find.

Brands are increasingly recognizing that customer experience is everything. They will follow the model that Zappos and others set in optimizing online and offline channels. Digital touch points, for many companies, will be the most critical. Since August 2006, customer experience job listings increased 57%, according to simplyhired. (User experience is directly related and equally important and I believe will increasingly become more integrated with the total customer experience.)

"customer Experience" trends

"customer experience" jobs

Digital Storytellers

Harvard Business Review last month noted that most executives cannot articulate the objective, scope, and advantage of their business in a simple statement. "If they can’t, neither can anyone else," HBR posits. That's not good.

Remember, much of the developed world is coping with The Attention Crash. If a company can't tell pithy, authentic stories in the right places at the right time to the right people, someone else will. For more on this, I highly recommend the book Made to Stick.

Search may change that. Google is downplaying SEO and increasingly rewarding those who create quality content. This includes the pros/media, amateurs and brands. Blended Search - which integrates noteworthy videos, news and images with web results - is winning over users, according to Jupiter Research.

Net, as Jason Calacanis notes, there is a big market for people who know how to create or cultivate compelling content that pulls in people. To that end my employer is starting up Edelman Studios - a virtual content house that will identify online talent and pair them with brands. Many in the Hollywood community, ex-journalists and advertising/PR creatives will orient their careers in such a direction. Don't be left behind. There's plenty of need here.

Super Crunchers

Here's another book recommendation for your summer reading list (sorry, I read a lot so my clients don't have to). It's called Super Crunchers. In the book, the authors explain through case studies how companies that are able to mine through mountains of data and make it work for them usually win. Another great book on this topic is Moneyball, which I have written about before.

The digital space is the most addressable media and marketing platform ever. However, most marketers are not “quants” and data is largely under utilized by many companies.

Data mining and visualization tools reduce risk, make business more efficient and measurable. Great rewards will come to those who know how to dig into data and make sense of it all and can parse that into insights that help companies optimize the dollars they put online. Be that guy or gal.

Those are three emerging careers on my list. What's on yours? The one topic I did not cover is developers, who I suspect will continue to remain in high demand for years to come.

A Few Tips for Managing Information Overload

Last week I appeared on the Brian Lehrer show talking about my role with Edelman Digital and how I track trends. We cover marketing pollution and tips on how to manage information overload with desktop search, RSS, simplified GTD and the Gmail Personal Nerve Center.

This topic of "Information trapping" is one I plan to write about more. This is becoming the most critical skill that information workers need to survive overload and The Attention Crash. This is especially true for all of us who are addicted to the social web. Enjoy. If you're scanning this in a feed reader, the video is here.

Marketing Guru Steve Rubel Talks with Brian About Info Overload from Brian Lehrer Live on Vimeo.

An All Too Convenient Truth: Many Marketers Pollute the Web

Photo credit: Copenhagen Industry Pollution #1 by Miguel A. Lopes "Migufu"

Earth Day is around the corner and a lot of marketers are thinking about the sustainability of our planet. Some are recognizing that doing good also helps business. Edelman's Good Purpose study found that 73% of consumers are prepared to pay more for environmentally friendly products.

However, it's not just the environment that is endangered by toxins. The atmosphere we breathe online is too is being threatened by pollution - from marketers. The all too convenient truth is that it's very easy for advertisers to pollute the web with their garbage. Most often, that's not their intent. But it's the end result and it's reaching an epidemic proportion. Now business needs to take the same approach online as it has done offline through corporate social responsibility (Jason Calacanis echoed a similar theme recently.)

First let's look at the the obvious ways marketers poison the web. These all intend to game the system ...

• Spam: 94% of all email is spam (Postini)
• Splogs: 53% of all blog pings is spam, including 64% of those in English (UMBC)
• Click Fraud: Increased last year by 15% (Click Forensis)

Still, there's more. In subtle ways marketers are contaminating the Internet without even knowing it by spewing millions of meaningless messages across thousands of sites. This may be contributing to the slow down. They're not adding value to your experience or working to help you meet your goals in a very meaningful way.

Consider these popular techniques ...

• Banner Ads: A lot of money is going here but click-through rates remain abysmal and their overall branding value is being questioned. Many of them just litter the web and get in the way of what you want to do. Eye-tracking studies in the past have revealed "banner blindness."
• Social Network Advertising: eMarketer predicts advertising on social networks will reach $2.2 billion this year. However, traditional display approaches to date have not performed. As Ian Schaffer from from Deep Focus noted, marketers need to dig in and figure out how to make the experience better. This means what does work is creating authentic content, widgets/applications and more that people pull because they add value to the community. (Note: MySpace, a major social network, is an Edelman client.)
• Social Media Optimization: This needs to be watched like a hawk. As I have said before, if you participate and add value you are rewarded with Google Juice - and so much more. If you just set up sites and spam social nets to get links, then I am sorry, you're bad.

Despite all the money that's flowing online, most marketers completely miss the boat on what the web really can do for them. As I have talked about before, the Internet isn't just a communications medium. It works best when it's used as a platform for open collaboration. This means taking a PR-centric approach.

This means companies and consumers need to partner toward shared outcomes. This can be as simple as "we want to be entertained" to "we want to find the best world-changing idea." The latter is what American Express will unleash again later this year with its Members Project.

The web is facing it's own global warming crisis as marketers continue to pollute it. Consumers are voting with their clicks and eyeballs by engaging with authentic content that adds value, while ignoring the rest. That's good news that shows maybe we'll solve this crisis, even as business continues to tackle the larger issues that impact our planet.

Later:: Bryan Person asks if clueless PR pitches are part of the problem. Heck ya.

Trust in Peers Trumps the "A-List," Study Finds

There's an ongoing debate online and in marketing circles as well over who "matters": the super node influencers or basically anyone that a particular peer group looks to for information, entertainment, inspiration and more.

This meme got kicked around in the 'sphere a few weeks back when Duncan Watts released some research that contradicts Malcolm Gladwell's theory outlined in The Tipping Point. Today, however, there's new data that to me may just reveal that Watts is right. The key factor, once again, all comes down to trust. This comes as more of the action shifts to micro communities like Twitter or Friendfed and the quality of blog content, some say, slides downhill.

Mediapost reports that a new study from Pollara found that people who engage in social networks and communities put far more trust in friends and family who are online than in popular bloggers, or strangers with 10,000 MySpace "friends." Nearly 80% said they were very or somewhat more likely to consider buying products recommended by real-world friends and family, while only 23% reported being very or somewhat likely to consider a product pushed by "well-known bloggers."

This new batch of data largely backs up what my employer's Edelman Trust Barometer found earlier this year. Some 58% of opinion elites 35-64 in 18 countries said they trust "a person like me." Meanwhile, only 14% trust bloggers - a figure that has largely remained flat since 2006. (See chart below from our latest study.)

Source: 2008 Edelman Trust Barometer

On a similar thread, Louis Gray, who's blog by the way is amazing, crunched some numbers and he found that the top tech blogs extended their reach in feed subscribers as well as on the TechMeme leaderboard. That may be true, but who cares?

The question of targeting super nodes vs. smaller groups is all coming down to trust. While the marketplace - both marketers and publishers - continue to focus on reach, they are missing the big picture. Trust is by far a more important metric, one that clearly rules when it comes to influence.

Three Internet Careers That Soon Won't Exist

Earlier this year the New York Times detailed how careers in medicine and law - formerly bankable lifetime gigs - have lost their luster. College grads instead are pouring their resources into trying to create (or join) the next Facebook or MySpace. Maybe it's time to rethink those plans. Digital is going to become part of almost everyone's job.

After climbing to the stratosphere, jobs in Web 2.0 are way off their peak. The following Indeed.com chart shows a steep decline in listings that mention social networking, Web 2.0, Ajax and blogs. Naturally, the macroeconomic climate has a lot to do with this. However, when you look at other jobs that are historically sensitive - such as shipping, advertising or public relations - the slide isn't as dramatic. This (arguably) indicates that perhaps there's still a lot of air in the Internet specialist job market.

"social networking," ajax, "web 2.0," blogs Job Trends

"social networking jobs - " ajax jobs - "web 2.0 jobs - " blogs jobs

The web has finally become the dominant marketing and media platform and where everyone is largely focusing their resources. It's "the new normal." To me, this means that there will be less of a need for digital specialists across many industries. Some of these jobs won't exist in their current form within a couple of years. They will be integrated into broader roles. Everyone will be expected to know how to navigate the online landscape if they want to have a thriving career.

Here are three such jobs that will soon be integrated into other roles...

Social Media Consultant, Social Media Manager, etc.

Things don't fit into tidy little boxes they way they used to. My friend Dave Armano wisely calls this the Fuzzy Tail. He does a good job reminding us of specialist jobs that were big once - like blacksmithing - and are now no more.

On that note, let's take a look at social media. It doesn't have hard edges. For example, is a site like Engadget social media or just media? The New York Times has dozens of blogs. Does that mean it's no longer media? Beats me. Corporate HR will have an even harder time discerning.

This naturally leads to the next question - who should "manage" these sites? Is it the social media specialist or someone in PR with specific vertical sector expertise who also gets digital? My strong feeling is that it's the latter. (Then again, I work for a big PR firm so I should advise you to take this with a grain of salt.)

Net I believe that hiring someone just to "manage" social media is a luxury that companies will integrate into broader marketing communication roles.

Internet Advertising Sales, Online Advertising Sales, etc.

There's no doubt that the Internet is the future of advertising. Last week Advertising Age even dedicated its entire issue to digital marketing. Their coverage included a big section on careers.

Despite the recession (if we're in one), online ad sales jobs continue to climb . However, soon all advertising will be managed via digital technology and platforms, even if they end up running in terrestrial media. This means it will become very difficult to discern selling digital ads from just plain old ads. Clients will want to manage and measure their integrated campaigns through a single point of contact or channel and figure out how offline/online work together.

Just as onlne/print newsrooms have been integrated, so will ad sales. This means that media companies will want people who are cross-trained and thus the need for "online sales" specialists as they are known now will wane.

Digital Talent Agents

During the AdAge Digital Conference last week, a Digital Agent with a major talent agency talked about how they have a group of people who crawl the web in search of undiscovered musicians, artists, etc. These agents then pair promising amateurs with Hollywood or branded entertainment projects. I last wrote about this three years ago. Then it was emerging business. Now, however, it is becoming the norm.

Just as with social media consultants and online ad sales, the need for such specialists will soon fade. Every agent will need to know how to identify and talent from the web. The line between digital and traditional will be obliterated as more amateurs recognize that they can market themselves using the web and will forgo going on auditions.

Next up I will cover three emerging digital career tracks that I think will be hot in the years ahead; jobs that at least I think will have staying power and may remain specialist gigs.

Startups That Fail to Invest in Trust Will All Die

Web startups need access to talent. Often they need capital too (and a smart strategy for managing it). But I am going to argue here that their most essential currency is trust. However, a lot of emerging companies in particular tend to ignore it.

Here's a great example. Coding Horror (via Read/Write Web) has a tale about a downloadable software application that should send a shiver down any consumer's spine.

The story goes like this. Allegedly the developer hard-wired malicious code into the software that harvested the Gmail username and password of every single one of the application's users and forwarded it to his own email account. Whether this is true or not, I can't confirm. However, it's as good as time as any to re-raise the trust issue again.

This is what scares me about the wonderful Twitter API. A lot of these little applications may have access to your Twitter username, password and (in some cases) cell phone number. But how do you know they are trustworthy? You don't.

In a mashup world where web services and APIs rule, if you're going to create a business that in some way or another touches data you must invest in building trust. Every gaffe like this one raises the bar for the rest of the boat. B2B companies that hope to court firms to store their data in the cloud have an even higher wall than most consumer-facing sites.

No startup should launch without at least three things: a) deep insight into how people feel about the particular data they plan to collect, b) a clear strategy on how to build trust (often this includes following certain third-party guidelines) and c) a plan for dealing with company-specific issues and macro industry blunders.

VC Fred Wilson argues that an expensive PR firm may not be worth it. He's right - sorta. It depends on lots of factors. However, often you do get what you pay for and a talented group of PR people who know how to work with the media and the community can help you build trust by factoring in all of the above. Larger firms have deep access to insights, data and relationships that can help here, but obviously working for Edelman I am biassed.

For more on the subject, check out the 2008 Trust Barometer - an annual study conducted by my employer.

Historically, Most Online Communities Haven't Stuck

The following is cross-posted on a new blog I am contributing to called Authenticities. It's the official blog of my employer, Edelman Digital, which we officially unveiled yesterday.

- - -

We're barely into the second decade of the the Net's development. Unlike the first ten years when corporations built the web, over the next decade the Internet will largely be created by the people for the people via online communities.

This means that the phrase "public relations" is (finally) taking on a literal meaning. It is our industry's charter to help clients navigate online communities and build authentic, meaningful relationships with their stakeholders. However, the challenge is if you blink, the entire vista will change.

Most marketers prefer to gravitate to the big hubs. These include Edelman clients like MSN Spaces and MySpace, as well as Facebook, Bebo, LinkedIn and a host of others that have lots of eyeballs. Any of these sites can serve as strong venues for marketing programs.

What we take for granted, however, is that they will be around in the long term. On the Internet, churn is constant.

Historically, online communities have perpetually come and go. The Internet Archive amber is littered with fossilized communities that once dominated, much the way the T-Rex roamed during the Mesozoic era. These include former stalwarts such as Angelfire, The Well, TheGlobe.com, GeoCities, Tripod and Friendster.

Only a handful of community sites over the last dozen years have had staying power. If you study them you'll find moats to protect them from competitors and fickle users. These barriers to entry include peer-to-peer commerce (in the case of Edelman client eBay), robust user reviews (Amazon.com) and deep entrenchment in vertical markets (BlackPlanet.com).

The online universe is about to grow even more complex, making it harder for some sites to maintain their dominance. Over the next several years social networking and community will become less about specific venues and more of a river that runs through the entire web. As Cisco's Dan Scheinman says, community will define not only how content is created, but also how it is consumed.

This means that although it will get harder for marketers to achieve scale, community engagement will become a much more efficient and effective way to engage an audience. This requires a shift in thinking though as community becomes like running water. The takeaway here is never bet against change - it's constant on the web.

Spring Conference Line-Up

Spring is around the corner and so is the peak conference season. Here's a run down of events at which I will be speaking. Here's hoping that I get to meet some of you at these.

Euroblog 2008 (March 13-15 in Brussels)

This symposium features communication academics and professionals for a discussion of social media and the future of public relations. Edelman is co-sponsoring the event. I will be participating on a few panels. You can register here.

AdAge Digital Conference (March 18-19 in New York)

Great line up of speakers and case studies. This includes a keynote by Jeff Zucker, President and CEO of NBC Universal. I will be moderating a panel on "the next new thing."

PSFK Conference (March 27 in New York)

A day-long event dedicated to trends, ideas and inspiration. This includes a In a 'new guns' versus 'marketing gurus' debate on how the social web will change in 2008 and how companies can best leverage digital.

Next08 (May 15 in Hamburg)

Features entrepreneurs, marketing professionals, consultants, founders, bloggers and venture capitalists and 1,000 participants talking about the future of the web. I will be a keynote speaker.

Mediabistro Circus (May 20-21 in New York)

A two-day summit about the digital platforms and trends that are changing media.

The IABC International Conference (June 22-25 in New York)

Features a great line up of speakers, including Nicholas Negroponte and Seth Godin.

Comparing SMM SEO and PR Tactics is Pure Poppycock

Last week I wrote about how some in the search engine optimization profession (not all) are openly espousing how to basically turn social media sites into heat seeking missiles for Google Juice - and not much else. Apparently there is a whole cottage industry called "Social Media Marketing" (SMM) that analyzes how to use social media for SEO purposes. That should give anyone pause.

Given my accusations, immediately and understandably many commenters jumped on the public relations industry for also trying to use social media to pull the wool over people's eyes. That's complete poppycock. There is no comparison. The reason is that over the last several years the PR industry has largely learned its lessons - often the hard way.

Call me an optimist, but in 2008 most in the PR business take a clean approach to social media. A key reason is that when our clients engage, their participation needs to be transparent for it to be credible. If they fail at following the common law of the community, which has happened in the past, you'll be the first to know about it. You can't always say the same so-called SMM SEO types. Their work is sometimes far harder to sleuth.

I want to discuss this a bit more by addressing some of the comments about PR that came back in response to my post...

Danny Sullivan: "the next time you're dealing with some client asking for visibility, just tell them that hey, if they have a great brand, good PR will be a byproduct."

Positive PR is definitely an outcome of good products, but not always. Public relations professionals play a key role in helping brands identify their core genius and to tell that story. The ultimate arbiter here is the public - either directly or through the media.

We always need to convince people of a product or service's worth, no matter how good it is. If we're encouraging brands to participate in social networks, blogs and social bookmark sharing sites then the bar is even higher. They must add their value before anyone will care.

Social Media Marketing through SEO, on the other hand, often aims to game the system for Google's sake. It can be difficult for someone to discern the role it played in generating Google Juice.

Aaron Wall: "Since when is a PR guy concerned about how wrong it is to game media? I mean...I spoke at a PR agency once, and their walls were plastered with framed media articles that favored their clients. How is that any different then a blogger linking to my content because they like it?"

Public relations professionals - the ones who do their job well at least - never game the media. In fact, every journalist would take issue with that statement. In the social web, the bar is even higher. If good content attracts legit blog links, then that's a completely valid approach.

Chris Kieff: I think the PR industry is just as dirty as the SEO industry. For every 8 of us good ones in both PR and SEO there are 2 lousy ones who give us all a bad name.

Every profession has people who are white hats and black hats. However, my contention is that it's very hard to uncover the nefarious SEO types while it's pretty easy to do so in PR. Fear of humiliation is acting as a deterrent in PR.

Andy Beal: "What about the multitude of PR firms that flood social media with company profiles of their clients–all with the sole intent of building their brand recognition. They want to 'appear' as if they’re engaging their customers, but really they’re just jumping in so they can figure out how to push their brand on users."

I believe these people will all be exposed if they are not adding value - period. We (the community and the industry) need to police these egregious programs, no matter where they come from. And that's happening.

Book Excerpt: Online Marketing Heroes

On March 10 WIley & Sons is going to publish a new book by Michael Miller called Online Marketing Heroes: Interviews with 25 Successful Online Marketing Gurus. The book features interviews with a host of digital marketing experts, including yours truly.

Wiley has graciously approved the posting of the chapter that features an interview with me. It covers my background, thoughts on blogging, PR, digital marketing and my work at Edelman. You can download it here as a PDF.

Sound bites...

* Technology works best when it takes on a do-it-yourself character—and when it becomes free

• Google’s free search has replaced the PR professional’s traditional paid research tools.

• Generation Y is abandoning earlier technology, such as email, in favor of text messaging, instant messaging, and social network communication

• To take advantage of social networking, figure out where you andyour community overlap and how they want to communicate

• Going forward, the concept of community is the common element running through all online media and technologies

Newsrooms Struggle with Wikipedia Citations

The Editors Weblog reports on the mixed attitudes of newspaper editors citing Wikipedia articles. Some, like the LA Times, are liberal. Others, like the Journal, use it for research. The American Journalism Review goes into more depth. A Google News search shows the practice is rampant.

The big question in my mind is this: when journalists cite Wikipedia articles, what happens when the facts they reference from the wiki entries change (assuming they do)? Do the reporters go back and update their articles? The news reports call more attention to the articles, potentially opening up a can of worms each time they source WIkipedia.

Seems like a big vicious cycle. Perhaps in the future these stories will carry some of the same disclaimers that WIkipedia lists.

Media Jobs Sink as Marketing Services Jobs Rise

Adage:

U.S. media employment in December fell to a 15-year low (886,900), slammed by the slumping newspaper industry. But employment in advertising/marketing-services -- agencies and other firms that provide marketing and communications services to marketers -- broke a record in November (769,000). Marketing consulting powered that growth.

Is there a disconnect in the data here (PDF)? Yes, on the surface. However, it's also possible that more advertising and marketing programs are going direct-to-consumer, bypassing the media altogether. The upshot is to watch as pros who spent their entire careers in media start landing jobs at digital, PR and ad agencies. The need for content specialists is rising, not abating. Many of the jobs are still around but they may simply be migrating industries.

Also noteworthy, AdAge also reports that the local business sections of many newspapers are drying up.

The Digital Curator in Your Future

Credit: Met by jesst7

Content: it's everywhere. Content is in your inbox, your feed reader, outdoor media, your living room, your pocket and, increasingly, on every web site you visit. It also increasingly resides on sites built and managed by your favorite brands, which are bypassing the media and going direct.

The democratization of publishing is without a doubt a revolution. When we're all dead and gone, the 21st Century will be remembered as a Digital Renaissance - one that rivals the original that preceded it by 700 years.

The Internet has empowered billions of people and is distributing their creativity across millions of niches and dozens of formats. Quality and accuracy, of course, can vary. However, virtually every subject either is or will be addressed with excellence - by someone, somewhere.

However, the glut of content as we all know also has a major downside. Our information and entertainment options greatly outweigh the time we have to consume it. Even if one were to only focus on micro-niche interests and snack on bite-sized content, demand could never ever scale to match the supply. Content is a commodity. The Attention Crash is real and - make no mistake - it will deepen.

Enter the Digital Curator. A curator, in a cultural institution context, is a guardian or an overseer. According to Wikipedia, he/she "is a content specialist responsible for an institution's collections and their associated collections catalogs. The object of a curator's concern necessarily involves tangible objects of some sort, whether it be inter alia artwork, collectibles, historic items or scientific collections."

Museum curators, like web users, are faced with choices. They can't put every work of art in a museum. They acquire pieces that fit within the tone, direction and - above all - the purpose of the institution. They travel the corners of the world looking for "finds." Then, once located, clean them up and make sure they are presentable and offer the patron a high quality experience.

Much the same, the digital realm too needs curators. Information overload makes it difficult to separate junk from art. It requires a certain finesse and expertise - a fine tuned, perhaps trained eye. Google, memetrackers such as Techmeme and social news sites like digg are not curators. They're aggregators - and there's a big difference.

The call of the curator requires people who are selfless and willing to act as sherpas and guides. They're identifiable subject matter experts who dive through mountains of digital information and distill it down to its most relevant, essential parts. Digital Curators are the future of online content. Brands, media companies and dedicated individuals can all become curators. Further, they don't even need to create their own content, just as a museum curator rarely hangs his/her own work next to a Da Vinci. They do, however, need to be subject matter experts.

Curators are not editors either. The notion of an editor inherently implies that space is finite. Online it's not. Curators don't need to necessarily be trained in cutting, but in knowing where and how to unearth those special high-quality "finds" and to make them presentable. It's just as much about the experience and the way the information is presented, as it is the content.

If you look for them, curators are everywhere. Mahalo is a thriving community of curators on virtually dozens of subjects. The tech section of the New York Times web site and the My Times site, both of which highlight blogs, is another. Last but not least is the IAB Smartbrief. If you're interested in online marketing and have time to read only one source, this is the one to turn to because they curate.

As content universe expands and floods niches, there will always be a market for Digital Curators. The key for brands, individuals and media companies will be to identify those niches where they have deep expertise and to become the best in the world at serving them. I guarantee if you do this well and consistently, your long-term success is essentially guaranteed. And even if you do not have the energy to become a curator, you will certainly be influenced them.

What Greg Brady Taught Me About Digital Connections

The following is also my column in this week's Advertising Age.

The e-mail pitch seemed almost too wacky to be true. Barry Williams (aka the actor who played Greg Brady on "The Brady Bunch") started blogging two weeks ago at thegregbradyproject.com, and his hired PR help wanted to set up a meet and greet.

Growing up in the '70s, I logged many after-school hours watching "Brady Bunch" reruns on TV -- an experience today's digital kids probably miss. This fanboy couldn't pass up the meeting.

In the process, I learned a lot about how brands can use the digital space to become more genuine. After all, Greg Brady is a mighty brand. Everyone knows who Greg is, and Williams has leveraged his fame into all kinds of ventures, including Broadway and satellite radio.

Going in, I was a bit cynical. I half expected to meet a celebrity chasing the latest web trend just to be seen as hip. Boy, was I wrong. What I found instead was someone who is serious about blogging for the long haul.

Williams does not have an agenda for the site. He simply wants to create a digital presence where he can share, learn and build connections -- and not just with his fans. The blog is about "being in the game with people who share common interests," he explained. "I want to listen, to engage and develop it."

Our meeting reflected this approach. Williams was more interested in learning about Twitter than he was about promoting the site.

His digital presence exudes the same sense of openness. The Greg Brady Project courts guest bloggers and carries little in the way of promotion other than links to Smiles Change Lives, a charity Williams supports. It's trustworthy because it's all about building connections.

The takeaway for brands is that it's OK to create a site that doesn't have agenda, messaging or shock and awe. A digital presence can be a port for conversations, connections and collaboration. The key is to keep it fresh and inhabited by real humans who want to share and learn.

So next time you're planning a digital strategy, channel Greg for inspiration.

Open Collaboration and the Future of Public Relations

Jonny Bentwood, my colleague in the UK, has published a very thorough and provocative white paper on how to potentially define and measure "influence." The white paper was the byproduct of a meeting we held in New York with some of the industry's deepest thinkers. You can download it as a PDF, or simply peruse each section in HTML.

As Jonny says, this is not a fait accompli but a work in progress. You responded in kind. In the week since its release, many of you added valuable thoughts that will shape ours going forward. It's my hope that we can synthesize this discussion into applicable ideas we can incorporate in Edelman programs.

The release of this white paper, in a simplistic sense, illustrates what the web does best. It allows millions of connected citizens to come together as a global brain to solve problems, shape new ideas and above all spur collaborative action. The book Wikinomics, which I highly recommend, offers a lot of great examples and case studies. Doc Searls tackles a similar theme.

New communication technologies and channels grab all the headlines. However, what's far more important and meaningful (and a lot less ballyhooed) is how the web is allowing companies and stakeholders to produce outcomes that are to everyone's benefit. Dell's evolution over the past year is one great example.

That said, public relations is generally perceived as a communications discipline. We still put out lots of press releases and generate media coverage. But that's rapidly changing as the web allows us to increasingly facilitate open collaboration between a company and its customers. Richard Edelman, our CEO, has been at the forefront of this discussion. He advocates that companies take on big issues. And that's exactly what our agency is doing through initiatives like Good Purpose.

So does that mean media relations goes away in favor of new, more open approaches? Hardly. As Jonny and I wrote in the white paper's conclusion, public relations is flexible enough to cover it all. Arguably, PR programs can span two different continua. They can included tactics that are closed or open while being intended to spur communication or collaboration. The result is four quadrants, which mix together the old and the new....

1) Controlled Communication: One-way tactics such as TV advertising, online advertising and media relations that are great for branding and visibility, but are seldom collaborative. What's old still works.

2) Open Communication: Online initiatives, such as viral videos, that are designed to generate discussion, but not necessarily produce a shared outcome. Most corporate blogs are often up in this quadrant. The more collaborative blogs move "right"

3) Controlled Collaboration: Programs that facilitate participation but are more controlled, for example numerous efforts to solicit consumer generated ads

4) Open Collaboration: Win-win initiatives that open a dialogue toward reaching a broader goal. The American Express Member's Project is a great example.

What are your thoughts on this model? I'd be interested in your ideas on how this might be implemented in programs and measured - as well as any case studies on the right side quadrants. It's not perfect and it's theory. Help us move it into action.

Purported Steve Jobs Keynote Leaked on Wikipedia

I have been an Apple watcher for years. I freelanced for Mac pubs in the mid 1990s. Now that doesn't make me more of an expert than anyone else. However, I am inclined to believe this alleged Steve Jobs keynote leak. It sounds real. Jobs' keynote is tomorrow at the Macworld Expo.

Don't take my word for it. There's additional soft evidence from Twitter's co-founders here, here, here and above all - here. Twitter is reportedly part of the iPhone SDK and part of the keynote, the Wikipedia leak says.

We'll find for sure out tomorrow if this all true, but I bet it is. Go read it and you will pretty much get a rumored run down of everything Steve Jobs is announcing tomorrow at Macworld - widgets for iPhones, new Macbooks, candy canes and lollipops.

The reason I believe it's real is because it leaked on Wikipedia. And Wikipedia promotes anonymity. So it's very hard to trace who placed the item and his/her motives. I could be wrong. But my gut is, this is the real deal and it's a big moment in the history of public relations.

How big? Very big. This is like Fort Knox getting unlocked. Apple has long operated under a universal code of silence. And this event - again if it is true - shows that those days are gone.

So come back tomorrow and then either a) we'll talk more about what this all means or b) ya'll make fun of me for being gullible and believing stuff on Wikipedia. (Note: Apple competes with several Edelman clients.)

Become a Knowledge Management Ninja with Google Reader

In this era of data smog, the knowledge worker who can act like an agile ninja by consuming vast quantities of information, synthesizing it and getting it in the hands of the right people at the right time is invaluable. For knowledge worker ninjas, RSS is your shuriken.

I have been using various RSS readers for nearly five years now - I've tried them all. However, none matches the power of Google Reader. I have found that if you tap into all of its features, it's the Holy Grail of Personal Knowledge Management.

So as 2007 winds down and thoughts turn to productivity and prosperity in the new year, I offer these tips to help. Share your own thoughts in the comments. (Some of these may work with RSS readers from Newsgator, Bloglines and others but they are written with Google in mind.)

This post has several parts ...

* The Core Philosophy: Google Reader is a database and a feed reader
* Continually add tons of feeds in organized, methodical way
* Establish a taxonomy that makes retrieval and sharing easy using on-the-fly tagging
* Annotate your data by connecting Reader to Gmail or Blogger
* Putting it all together - sorting, searching and sharing

The Core Philosophy: Google Reader is a database and a feed reader

Most people who use RSS readers do so with the intent of subscribing to an aggregated river of news feeds, persistent searches and blogs. However with the recent addition of search, the Google Reader became much more. Like Gmail, Reader should be viewed as a database that you can build from scratch and continually hone. I wrote about this in September when the feature launched, but I see far more potential now than I did then. This philosophy is key - Google Reader = news aggregator + custom feed database.

Continually add tons of feeds in organized, methodical way

Second, I encourage you to throw as many feeds as you can at the Google Reader just so you can capture and mine it. This should include relevant feeds that you never have any intention of reading or even scanning. For example, I subscribe to high volume streams like Twitter timelines, AP news syndicates, various digg feeds and more. These generate a torrent of posts but I don't let them get in my way. The key is to add them to a special folder that is separate from other feeds that you actually read or scan. This way, with a click of a button you can clear these items but still cache 'em. However, the great news is that you can always go back and search and/or retrieve them later, as you can see below.

For those feeds you do want to read or scan, I would also suggest filing them away by context as Daniel Miessler recommends here. The great thing that Google Reader does is a allow feeds to sit in multiple folders. This allows me to store some feeds in a "mobile" folder that I have bookmarked on my mobile phone, even as they also reside in a "blogs" folder. Set up folders by context - including computers, contexts (online/offline/etc) and devices.

Establish a taxonomy that makes retrieval and sharing easy using on-the-fly tagging

One of Google's best, yet underutilized features is tagging. This differs from folders. As I mentioned earlier this week, Google let you tag individual posts/items and then easily retrieve these later using the keyboard shortcut. Lifehacker covers all of this here.

Tagging is an incredibly powerful tool for becoming a knowledge management ninja - especially in PR. As you're reading feeds you can tag them for sharing with a select group or for easy retrieval in the future.

For example, let's say your job is to compile a report to your boss at the end of the week. As you scan, simply tag all of the potential items you want to include with "report." Now you can easily retrieve these posts. However, there's more. You can search them too! This is powerful because you are adding a layer of structure to what is basically a giant pile of information that someone else decided to organize for you when the feed was established.

Anotate your data by connecting Reader to Gmail or Blogger

Other than simple tags, Google Reader doesn't let you add notes to your posts or feeds. However, when you email items out of Google Reader you can add up to 1,000 characters. I recommend sending these into your Gmail Personal Nerve Center so that they get filed away with a certain tag. Another option is to email them into a private Blogger blog using their post by email function. Ruud Hein suggests another way of doing this with Feedburner. I would suggest coupling this with tags as opposed to starred items.

Putting it all together - sorting, searching and sharing

Now that you have your personal knowledge management system up and running, you can begin to pull it all together. For example, start filing away items under tags. Share the tag (privately) with colleagues and get this information out more widely. If you want to make this less kludgy, run the feed through Feebdurner as Ruud describes above and let every one subscribe via email.

Here's another idea. If you are tagging items by client name or project name, you can later go back and run a scoped search within that tag. Even better, you can do the same with specific feeds and folders. So if your boss calls you up and asks you how many times The New York Times used the name of your company in a headline, you can easily give him or her an answer.

This is all just the beginning but you can see where I am going. Set this system up in a way that works best for you. Don't be afraid of too much information. Embrace it. Revel in it. But wrangle it like cattle to make it truly work for you. Be a ninja in 08. Go forward and good luck.

Wikipedia and Wikia are Dead. Google Just Killed Them

Google announced last night they are starting a project called knol that will allow anyone to create wiki-like pages on topics. In particular, Google is encouraging people who know a particular subject to write an "authoritative" article about it. The search engine will not vet any of the content, however, they will prioritize the most credible entries and rank them first in search results. It remains unclear how Google is measuring credibility - a scary thought.

Still, with this move Google is clearly targeting Wikipedia (which is perhaps their biggest rival) and quite possibly is trying to ensure that Jimmy Wales' forthcoming social search engine, Wikia, is dead on arrival. Consider the timing of this announcement. It comes just days before Wikia is set to launch in beta and when Google doesn't even have any site we can poke at.

My initial take on this is that knols are going to kill Wikipedia - but it will take time. This theory, however, hinges on whether people actually start creating knols, but I believe they will. Here are several reasons why Wikipedia and Wikia are dead ...

1) The fame factor - Google prioritizes knols over Wikipedia

In theory, Google no longer needs to rely on Wikipedia for fresh content. The search engine will prioritize content from its own system and rank the most credible articles more highly than anything in the open source encyclopedia. This alone will encourage people to add to the commons. It will take time though for Google to reach a critical mass with its knols. Do not underestimate the power of fame.

2) Official sources and experts are welcomed, not spurned.

I love the openness of Wikipedia. However, I have long chided its lack of openness toward corporations and other sources of authority. As much as we would like to think people don't want corporations playing in our sandbox, most average users welcome organization and multiple perspectives. This is why we still have a thriving profession called editors. When it comes to corporations, Google is open, Wikpedia is closed.

3) Infinite Resources

Wikipedia has been trying to raise money for a long time now. Meanwhile, Google has infinite resources and the most powerful marketing vehicle on the planet to push it.

I am excited about the launch of this initiative. It is my hope that corporations and organizations that play by the rules will be able to unleash their subject matter experts to add content to the commons in a way the community accepts. There's no reason they should be excluded, provided there is some degree of counter balance.

What's even more exciting is that it reinforces the role of PR in this new wild and wooly online world. Now granted, we will have to play by the knol rules and be transparent. Still, this is all very exciting and in the process it might even get Wikipedia to change some too - for the better.

Dell, WPP Form Project Da Vinci Marcom Agency to Serve Dell

Dell and WPP are getting together to form a specialized marketing communications firm that does one and only one thing - serve Dell. The computer maker will invest invest $4.5 billion in billings in the agency over the next three years, PR Week reports via John Battelle. Note - several WPP agencies compete with Edelman, my employer. Andy Lark has a bit more.

On the surface, this seems like a good deal. Dell gets to drive efficiencies - something it does well - by consolidating their business with one shop that they own. If the agency performs then one assumes Dell benefits in multiple ways. Further, WPP gets a big piece of client business exclusively for at least three years, perhaps longer.

The real proof point is going to be Dell sales. The dirty little secret of the marketing community is that competition for business and talent is what keeps many agencies sharp. It's very easy to move an entire account from one agency to another across town and then again until you find the next big idea to replace the last one. So Dell will have to make sure this newco stays fresh and continues to pump out creative ideas.

Mending cultures will be interesting too. Which personality will this new company adopt - that of its very efficient, practical mother or very creative father or both? Some kids don't show their personality until age three so let's hope that Project Da Vinci establishes this early on.