Micro Persuasion

Bye Bye Boredom, We Hardly Knew Ya

Boring by PhoenixDailyPhoto

I am writing this blog post from high above the US as I fly back to NY after a quick overnight trip to Chicago. However, I am not writing it on a computer, rather I am using just a smartphone.

This trip was unusual. For only the second time I left my laptop at home and traveled with just a smartphone (in my case an iPhone), a Verizon Mifi router and an 8gb Lacie Iamakey USB drive. Nevertheless, I was remarkably able to do just about everything I needed.

Despite the challeneges of working with a virtual keyboard I have become rather adept at typing on the iPhone. I use apps like The Thumb to train myself. In fact, I am composing this post using the outstanding QuickOffice suite, which is available on virtually every mobile platform. My experience this week is encouraging me to go "laptopless" on short trips from here on in, unless I feel I will need a computer to work on a PowerPoint document or to project one.

All of the excitement in technology sector these days is in the mobile space - especially this summer with the gaggle of new devices that are launching. TechCrunch even calls this the summer of smartphone love. But beyond all the hype of the devices, there is a fundamentally bigger story here about how these platforms are tranforming society.

What's notable is that pundits in the tech press aren't even calling the new devices "phones" - as much as they used to. Notice how both Ed Baig from USA Today and Walt Mossberg from The Wall Street Journal refer to the new Palm Pre not so much as a phone but rather a "pocket computer." (Palm is an Edelman client.) The same of course can be said for the entire group: Android, Windows Mobile, iPhones and Blackberries .

This language represents a subtle but important shift. The phone isn't a phone any more. It has become the connected computer that is with us all the time. And just as our PCs serve as a virually endless fountain of information and entertainment so too do our "pocket computers." And it's going to become the focal point for marketers in a short order

Even though I am disconected from the ether as I pen this post I am awed by the sheer amount of content that's sitting on my device just waiting to be consumed. It includes a rented movie, three video and audio podcasts, two thousand songs, five Amazon Kindle ebooks, 10 games, 125 unread RSS items in NetNewswire plus dozens of cached articles in Instapaper, the New York Times and WSJ apps. It would literally take me months to go through it all. Plus once I landed my magical pocket computer filled up with even more - emails, tweets, feeds, etc.

What this has me thinking is that it is simply impossible to be bored anymore. Anyone with a mobile phone (and these days that's everyone) has infinite choices to keep them occupied no matter how idle he/she might be. In addition we have a myriad of ways to use the device to create content as well. Just look at the runaway success of the Brushes application for the iPhone.

So boredom is dead. I for one am happy to see it go. However I wonder how this will impact those of us who grew up at times bored as well as subsequent generations who will never experience it. As always, I am eager for your thoughts either here or on Twitter, Facebook or Friendfeed.

Could Twitter One Day Replace Email PR Pitches? Maybe

Over the last few months as I travel the country I have noticed that lots of people in PR that I meet are giving out their Twitter IDs in lieu of their email addresses. Many feature it front and center in their email signature. There's even a site that will generate a graphical version for you, which I have embedded above.

On a related note, more of my inbound and outbound communication these days is in the form of Twitter direct messages or, sometimes, public replies. The direct messages arrive through email, but I find myself often reviewing or responding to these in one of my preferred Twitter clients - either Tweetie or TwitterGadget.

At first I despised the bacn. Now, however, I embrace it. What's more, I have come to see the benefits of direct messages and its potential for PR. It has me wondering: can direct message pitches become an accepted practice that journalists can live with? There is upside for them.

For starters, just like with RSS, journalists are in complete control of the relationship. A PR pro can't direct message a reporter unless he/she is following. This means we have to earn our way on to a reporter's screen by providing valuable content, which many of us but not all of us do. Robert Scoble alluded to this in his recent note to PR pros. 

The key benefit here is that a journalist can always un-follow any PR professional who abuses the relationship. Still, with spam weaving its way into Twitter though replies, it threatens to put the whole kibosh on the plaform's potential for media relations (I am drawing a distinction here from direct to audience engagement via Twitter, which is very different).

Second, for the journalists and bloggers that do encourage PR pros to pitch them via Twitter they can streamline the process by keeping missives down to 140 characters. That's less than the three sentence format some are embracing. It ensures people make their point quickly. This makes it more mobile friendly too.

Now some pitches could be public tweets, others will have to be private direct messages depending on their nature. And of course Twitter will never replace email pitching entirely. 

Despite all the growth and hype, Twitter is still small. Pre-Oprah, Harris Interactive found that in the US, even among the ever-wired 18-34-year-olds, only 8% of those surveyed said they use Twitter. Other demographics break out down as follows: 35-44 (7%), 45-54 (4%) and 55+ (1%). Net, email is ubiquitous, Twitter aint. 

Nevertheless, more journalists are using Twitter. So this makes it increasingly attractive to PR professionals. It also makes it essential that we behave ourselves. A few bad eggs will kill this fast.

What's your view? PR pros, have you built relationships with reporters and/or enhanced them using Twitter? Journalists, I am sure you're worried about any such trend, particularly since many of you use Twitter for both personal and professional communications purposes. Weigh in with a comment below or reply to me on Twitter @steverubel. If there are interesting responses, I will round them up in a subsequent post.

Trends That Will Help Define the Future of PR and Marketing

In June Edelman, my employer, and PRWeek held a two-day summit on the changing media landscape and its affect on business and education. More than 90 people participated. Recently we published a paper chock full of with actionable insights for businesses. You can download it here (PDF). Here's the conclusion I wrote.

Trends That Will Help Define the Future

The best way to think about new media, I have learned, is to look at the recent past and at the trends that are here now and seemingly have staying power. Apple CEO Steve Jobs once famously said "you can’t connect the dots looking forward; you can only connect them looking backwards." He’s right. With that in mind, there are three trends that are likely to shape things over the next four years.

The Attention Crash

Though the current global financial crisis grabs all the headlines, there's another storm quietly brewing - a crisis of attention scarcity. The inputs we have into our lives - that which we allow and those that are forced upon us - are exceeding what we are capable of managing.

The Attention Crash is here and it will only get worse. There will always be more content vying for consideration. In fact, Google CEO Eric Schmidt said "By the year 2019, it's going to be possible to have an iPod-like device that will have 85 years of video on it. So you will be dead before you watch the whole [thing]."

Generation Y seems to be able to better manage this new environment, having grown up with a mouse in hand. But marketers who are a little more gray will need to adapt by creating and earning media that can break through the clutter and “stick.” This requires they keep things short, simple and visual.

Brands, media and individuals will have a role in mitigating the Attention Crash. Every high–interest niche will be met by digital curators who can separate art from junk online and present it in a very digestible form.

Already, some are jumping in. Intel partnered with PopURLs.com to create a news tracker for IT professionals. The site also features Intel white papers and blogs. The New York Times too is transforming into a digital curator. On the newspaper’s technology site reporters cull through blog conversations that have bubbled up during the day and highlight and link to the most notable posts.

Social Networks Become “Like Air”

Social networking is here to stay - but it’s changing. As my fellow panelist Charlene Li says, it’s becoming “like air” on the Web. In essence, social networking is nothing new, really. It’s simply a digital, global and scalable manifestation of our desire to communicate with other humans. The technology makes it easy for like-minded individuals to connect and collaborate around the topics they care about. This can range from personal to professional interests. A lot of it revolves around social causes.

Today we have three big social network hubs - LinkedIn, Facebook and MySpace (an Edelman client). In addition, we have an expanding constellation of smaller social networks such as Beebo, Twitter, YouTube and the hundreds of thousands of vertical communities that comprise Ning - a do-it-yourself platform. There will be room for all of them to thrive, but consumers soon won’t need to visit these destinations to connect with their network.

Social circles are becoming portable so they can follow the consumer to any site they want to visit. Facebook and Google, for example, each have competing technology platforms that Web site owners can integrate to allow consumers and their social circle to connect in new experiences without having to sign up for another network.

Brand marketers that may be tempted to build their own social networks need to consider that there may not be room in people’s lives for more than one or two. They will need to plug into the social “air” supply that the large networks are building across the Web so that consumers can stay connected to their existing networks.

Google: The Reputation Engine

The third trend that also will continue its current trajectory is the rising influence of search, particularly Google. The search engine, as of this writing, has 70 percent market share in the U.S. and is even higher in other countries - but not all.

Google is much more than a search engine. It’s media.

Every day people make purchasing and life decisions based on what they find on the Web. Patients visit their doctor’s office armed with reams of information they found on Google, some of it right, some wrong. Consumers are accessing Google from their cell phones to compare prices when shopping. And Wikipedia, a site that no one controls, tends to dominate many high–profile search results.

Google, Yahoo, Microsoft and others are increasingly tweaking their algorithms to stop spammers and other “black-hat” types. Today most search engine result pages tend to favor high–quality content produced by media, brands and individuals.

Communicators will need to know how to create and earn content that is not only findable, but worthy of discussion so that it earns and maintains visibility in Google - which often makes judgments based on quality.

What the future looks like in four years know one knows. However, if businesses follow these trends, at least directionally, they will be prepared to navigate the new environment.

Could Wireless Radios Become the Next Tobacco?

It's hard to remember, but there was a time back in the 1950s and 60s when cigarettes were truly glamorous. No one really considered the potential health ramifications. The images below of James Dean and Frank Sinatra are iconic representations of an era that is now long gone. Since then, of course, people stared to die from diseases that smoking contributed to and we learned a lot about its health impact, including that of second-hand smoke.

 

Now flash forward to today. Our latest addiction? Wireless technology. It's everywhere. And, according to all known accounts, it's completely harmless. However if you look at the photos below (Lindsay Lohan and Harrison Ford), given the above context, is it conceivable things could change in a decade or two and that we might view these images differently?

If there's anyone who is an early candidate to get whatever wireless-induced disease may one day be in our future (if at all), it's me. I have had a cell phone since 1994. Today, the iPhone 3G I carry in my pocket, which rarely leaves my side, has any one or more of the following radios on at a given time: 2G wireless, 3G wireless, wifi, bluetooth and GPS. That's a lot of signals.

Last week Dr. Ronald B. Herberman, director of the University of Pittsburgh Cancer Institute, warned people to limit cell phone use because of the possible risk of cancer. This is causing some parents to consider postponing when their children can have cell phones. This is probably just temporary panic fire. Still, the admonition certainly got me and others thinking.

Branko Miletic in Australia is following a similar thread, asking "Are Mobile Phones The New Cigarettes?" The answer today is a resounding "no." But I wonder what we'll say in 20 or 25 years.

I have no plans to stop using wireless technology. It's way way too integrated in my life. In fact, my iPhone is fast becoming my primary device. The rise of cloud computing will only accelerate the trend. But I do sometimes wonder about the fact that we don't know what we don't know. How about you?

Threats and Opportunities in Data Leaking

Photo Credit: Kaia Gets Caught! by marcus_in_ny

Kaia, the cat in the photo above (no, she's not mine), is symbolic. If she looks like an LOLcat that's my intention. Kaia represents consumer social networks and free collaboration tools like Twitter, Facebook, Google Docs and LinkedIn. The faucet and the pipes you don't see here are your IT infrastructure. The water is the essential stream of data and information that businesses need for knowledge work. All of this combined represents a giant trend to watch - Data Leaking.

In the business world, information technology (IT) pros plays an incredibly valuable role. As geeks we may not love them all the time, but they do keep mission-critical services like email up and running to "five nines." However, corporate IT is at a major crossroads and things are about to get a lot more complicated.

In a few years mid-level knowledge workers will be dominated by Generation Y. As has been well-chronicled, this demographic has a very different view of digital tools. They grew up with the web. Facebook was part of their college and now their professional lives. They live online and use these technologies to nurture and grow both their business and personal networks.

That's where the drama begins. The pace of innovation in the consumer Internet sector will always outpace what the enterprise can do. It's a tortoise and hare scenario that's really not corporate IT's fault. As a result a lot of work - especially anything that involves collaboration - is leaking outside the workplace and CIOs are left to deal with the risks.

Employees, frustrated with the tools they are given, are simply taking matters into their own hands. Data is leaking away form corporations into social networks, which are becoming the new intranets and extranets of tomorrow.

Top-tier reporters I know are using social networks to bring together their sources into working groups or simply to connect. Many others - both PR pros and journalists - are using Help a Reporter. One Fortune 500 marketer I am consulting has set up a site on Ning to bring together some of it's more digitally savvy employees. James McLaine writes that DDB Worldwide, the largest ad agency in the world, is running a private Facebook group to organize and run a mentoring program. Nielsen exec Pete Blackshaw sheepishly admits he has moved non-proprietary work to the cloud. I am sure that many other examples abound.

Corporate IT knows that Data Leaking is going to be one of their top challenges. According to Forrester Research, 79% are concerned about the risks of unsanctioned use of Web 2.0 tools by their employees (see chart below). The data also shows they know they need to lead the way. However, that's the challenge. IT pros will never be able to keep up with Google Docs, Facebook, Twitter and others who are creating tools that consumers fall in love with and integrate into their own lives. It's just not the way companies operate.

The new world of work thrives on online collaboration. The companies that continually build walls around their employees won't be around a decade from now. As the Wikinomics blog indicates, this requires a new breed of CIOs who are willing to let their employees go and tap into their innovative spirit, rather than try to shut it down (a whack a mole scenario). The more liberal an IT department is, the more likely it is they will be able to innovate using a mix of external and internal tools.

The ramifications of this trend are huge. As knowledge work moves to social networks and "the cloud," the rewards increase thanks to enhanced collaboration. However, then again so do the risks. Cloud services like Apple's MobileMe, Google Docs and Amazon S3 all have had high-profile outages in the last month. We haven't seen a massive security hole rupture in any of these systems yet, but that's always a possibility as hackers increasingly turn their attention to these super high-value targets.

PR professionals have a lot to gain from using these tools. Collaborating on multiple drafts of a press release on Google Docs or Microsoft Sharepoint is a snap, as is interacting with reporters and bloggers on Facebook or LinkedIn. However, there are laws like Sarbanes Oxley to contend with and overall risks of downtime and/or potential security issues.

Once again, it comes down to trust and everyone's own risk/reward levers. But something tells me that as Gen Y dominates, they will trust the web. And that means, like or not, data will flow away from internal servers towards open systems. That portends big things.

Independent's Day: Digital Nomads Rising

The following is also my column in Advertising Age next week.

As I write this column, all the talk is about the recession. There were nearly 40,000 stories in Google News in the last week mentioning the R-word. In addition, a gallon of gas, now at four dollars, may hit seven bucks by 2010, according to CIBC World Markets. Meanwhile, layoff announcements are up 21% in 2008, Challenger, Gray and Christmas reports.

Recessions often accelerate social shifts that are already percolating under the surface. One of the key trends I have been watching is the growing number of Digital Nomads.

If you spend as much time on the road as I do, you’re likely to run into Digital Nomads. This sector of the workforce includes both independents and corporate workers. They use web-based tools like Twitter, wikis, Google Docs, social networks and Skype to collaborate and work wherever, whenever and however they want.

Digital Nomads are already extremely influential. Many of them blog and hang out on sites like Web Worker Daily. In addition, they shun traditional communication tools like email.

Luis Suarez is one such corporate nomad who I met recently at a conference in Brussels. Suarez has a successful career in knowledge management with IBM. He lives in the Canary Islands and has virtually eliminated all business email in favor collaborating via social networks. Suarez has chronicled this extensively on his blog.

Others are declaring free agency. Charlene Li, an influential Forrester analyst who tracks digital trends, blogged that she is leaving the research firm to go independent. Some believe that the growing ranks of free-agent analysts may spell trouble for traditional research firms.

The reality is that many of the tools that workers need to do their jobs are becoming free or low cost. This extends into verticals as well. For example the Google Ad Planner, which launched last week, theoretically could allow anyone to become a nomadic media planner.

Digital Nomads are growing in numbers and they will create ripples. This trend will accelerate use of Web 2.0 technologies in the workplace. Over time, this may slow the efficacy of email marketing and accelerate the reliance on social media engagement.

However, it goes deeper than that. If you don't allow your employees to become nomadic, they may do so and even compete against you in the process.

Boomers, Gen X Driven to Distraction as Gen Y Just Copes

Over the past several months I have written extensively about The Attention Crash. There are some signs (at least among geeks) that it's worsening.

Robert Scoble is, of course, the poster boy. Mike Elgan talks about curing the "Distraction Virus" and Paul Graham takes up a similar theme today. Even the New York Times is in.

Lord knows I am part of the same club. In fact, my own attention issues have prompted me to re-read the Four Hour Workweek. Tim's tips for trimming one's attention sails are invaluable, even if you remain in a corporate environment - which I certainly plan to do.

However, the more I ponder the issue, the more I think The Attention Crash is entirely generational.

Case in point. I work in an open space with a mix of people. Some are Gen Xers like me but even more are younger - they're Millennials. The Gen Yer's, it seems, do a far better job of coping with massive amounts of information. It's not uncommon for a lot of folks to be running Meebo with a dozen IM windows going at once, Facebooking, emailing and talking on the phone. And they're productive! Those of you who have kids I am sure see the same in your home.

Boomers and Gen Xers in the workplace will soon be outnumbered by Millennials. As this occurs, everyone will need to develop the same kind of coping skills. I don't have the answers, just tips. But our entire career path depends upon it.

The Hyperconnected vs. 84% of Everyone Else on Earth

Two studies that crossed my screen tonight here in London point to a widening digital divide. I am not referring to the gap between those who are online and everyone else. The gulf I am addressing here is between those who are fully engaged with the web and, well, Earth.

The first piece of research from Parks Associates (via Dwight Silverman and CNET) reveals that one-fifth of all U.S. heads-of-household have never used e-mail. Based on the conversations I had in Europe this past week, this is even more pronounced outside the US where high mobile penetration makes things a bit more complicated to track.

Meanwhile, a separate white paper from IDC/Nortel (via Jackie Huba) - this one spanning 17 countries - found that 16% of the information workforce is already "Hyperconnected" and that another 36% will be joining us soon. Definitely download the PDF. It's an interesting read.

Source: IDC/Nortel White Paper - The Hyperconnected: Here They Come!

All of this data is consistent with what Charlene Li and Josh Bernoff talk about extensively in their new book, Groundswell. If you play with Forrester's Technographic profile tool, you can zero in on just how wide the divide is within your target audience. They peg 52% of the US online population as largely passive.

Net, this leaves me convinced that despite all of the buzz around the growth of new media and/or digital advertising, neither will replace existing modalities for some time to come. Yes, Scoble, that's why Google News still rules. Digital media is going to be additive in the near to medium term. However, in a decade - perhaps sooner, perhaps later - it will be a different story.

The data bodes well for businesses like the TV nets that live off the 30-second spot. Some have written the :30 off for dead. However, that's a bit premature.

The challenge for traditional media companies and the advertising ecosystem that support them is that static advertising is no longer a growth businesses. This will become particularly true as the number of Hyperconnected skyrocket. However, for now, old still co-exists with new.

The takeaway for marketers is to utilize all of the relevant venues/tactics as part of a comprehensive marketing strategy (the same goes for PR). Ignoring something because it's old school doesn't always make sense.

What's the Future Like for a "Renaissance Man" in a Connected World?

Anyone who knows me well would never characterize me as a Renaissance Man, which from here on in I will call a Polymath to keep this post gender-neutral.

A Polymath is "a person with encyclopedic, broad, or varied knowledge or learning." It's an individual who knows a lot about a great many things. Leonardo Da Vinci and his famous notebooks, naturally, spring to mind.

I may know a lot about the digital landscape, but I could never be a Polymath. I blame the Internet.

Even though the web makes it easier than ever for an individual to stay reasonably informed about a great many subjects, my gut is that people go deep into their interests at the expense of being well rounded. The implications are significant for business and society overall.

The web is deepening specialization and giving rise to experts that become highly successful in a given domain. This is a trend that Seth Godin champions in his great book The Dip. In addition, it's what Markus Buckingham recently talked about with Oprah as a ticket to success in one's career and life. (For more, check out the podcast on iTunes.)

I have seen this vividly in my own life. I used to read three newspapers a day. I also never missed the local 11 o'clock news every night. I excelled at current events quizzes in school. No more. Since I started living in my feed reader, I became blissfully ignorant about the world, facing an ever-pressing need to stay current in my domain of expertise.

Case in point: when three New York City cops accused of killing a man the night before his wedding were acquitted it made national news. However, I had no idea that there was even a trial going on. Worse, I hadn't heard about the crime itself, which took place back in 2006.

So my question to all of you is - what is the future for the Polymath? Once this was a ticket to success. Now is it equally a way to fail in an increasingly specialized world? Do you know any Polymaths? They seem to be dwindling in number as we spend more time online.

Three Ways to Mitigate the Attention Crash, Yet Still Feel Informed

The following is also my column in next week's AdAge.

One of the most important skills executives need today is the know-how to manage and harness their personal information flow.

The Attention Crash is a crisis in global business that is getting worse every day. By 2009, the Radicati Group predicts that we’ll spend 41% of our time managing email. Now add to that the IMs, documents, Facebook pokes, RSS feeds, Twitter tweets and text messages coming at us and we’re officially way oversubscribed.

Unfortunately, the problem will not abate. Human attention is finite. It doesn’t scale. Worse, the pace of change today is so rapid there’s a huge need to stay digitally savvy.

The key is in wrangling your information flow. Here are three of my best tips.

Inbox Zero (www.inboxzero.com) - Blogger Merlin Mann has created a simple way to effectively manage email. His approach involves setting aside blocks of time for “email dashes,” quickly triaging messages and automating some of the processes with search folders – a powerful Outlook feature that most never use. Be sure to watch the video on Merlin’s site.

Invest in Search – When in doubt, let search tools - either on your desktop or online - do the work for you. The time you invest to set up these systems can pay huge dividends.

For example, I subscribe to around 500 RSS feeds in Google Reader. The great thing about my reader is that it’s searchable and acts as a personal database. So recently when my colleague asked me for March Madness online video statistics, was able to pull them up in seconds by searching my archive.

Make Unusable Time Usable – I read a ton. However, I have mastered how to stuff it into pockets of time that are normally “unusable.”

I get through about one business book a week by listening to them when I commute, travel and run errands. Most of the key books are available from Audible.com or iTunes. I am currently "reading" Groundswell by Josh Bernoff and Charlene Li.

In addition, I use Instapaper.com to bookmark articles I want to read. I can access this site from any computer or mobile device. I also keep a reading folder in my email nerve center that syncs up with my different devices. It’s even available when I am offline.

These are just a few of the best tips. For more “lifehacks”, check out my bookmarks.

Three Emerging Digital Careers to Watch

About a month ago, I wrote about three career tracks that won't exist in a few years - at least as I see it. Now let's take a look at three emerging digital jobs that will become increasingly important in the years ahead.

The Chief Customer Experience Officer (and those who work for her)

Want to know if a company is a good witch or a bad witch? It's easy. The web knows. Google, the media and online communities are littered with tales of companies that have exemplary products and customer service. However, it's often easier to find those that have been vilified for the opposite. That's the thesis of Pete Blackshaw's forthcoming book - Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000.

Here's an experiment. For fun, enter any company into this special Google search engine I set up and let me know what you find.

Brands are increasingly recognizing that customer experience is everything. They will follow the model that Zappos and others set in optimizing online and offline channels. Digital touch points, for many companies, will be the most critical. Since August 2006, customer experience job listings increased 57%, according to simplyhired. (User experience is directly related and equally important and I believe will increasingly become more integrated with the total customer experience.)

"customer Experience" trends

"customer experience" jobs

Digital Storytellers

Harvard Business Review last month noted that most executives cannot articulate the objective, scope, and advantage of their business in a simple statement. "If they can’t, neither can anyone else," HBR posits. That's not good.

Remember, much of the developed world is coping with The Attention Crash. If a company can't tell pithy, authentic stories in the right places at the right time to the right people, someone else will. For more on this, I highly recommend the book Made to Stick.

Search may change that. Google is downplaying SEO and increasingly rewarding those who create quality content. This includes the pros/media, amateurs and brands. Blended Search - which integrates noteworthy videos, news and images with web results - is winning over users, according to Jupiter Research.

Net, as Jason Calacanis notes, there is a big market for people who know how to create or cultivate compelling content that pulls in people. To that end my employer is starting up Edelman Studios - a virtual content house that will identify online talent and pair them with brands. Many in the Hollywood community, ex-journalists and advertising/PR creatives will orient their careers in such a direction. Don't be left behind. There's plenty of need here.

Super Crunchers

Here's another book recommendation for your summer reading list (sorry, I read a lot so my clients don't have to). It's called Super Crunchers. In the book, the authors explain through case studies how companies that are able to mine through mountains of data and make it work for them usually win. Another great book on this topic is Moneyball, which I have written about before.

The digital space is the most addressable media and marketing platform ever. However, most marketers are not “quants” and data is largely under utilized by many companies.

Data mining and visualization tools reduce risk, make business more efficient and measurable. Great rewards will come to those who know how to dig into data and make sense of it all and can parse that into insights that help companies optimize the dollars they put online. Be that guy or gal.

Those are three emerging careers on my list. What's on yours? The one topic I did not cover is developers, who I suspect will continue to remain in high demand for years to come.

An All Too Convenient Truth: Many Marketers Pollute the Web

Photo credit: Copenhagen Industry Pollution #1 by Miguel A. Lopes "Migufu"

Earth Day is around the corner and a lot of marketers are thinking about the sustainability of our planet. Some are recognizing that doing good also helps business. Edelman's Good Purpose study found that 73% of consumers are prepared to pay more for environmentally friendly products.

However, it's not just the environment that is endangered by toxins. The atmosphere we breathe online is too is being threatened by pollution - from marketers. The all too convenient truth is that it's very easy for advertisers to pollute the web with their garbage. Most often, that's not their intent. But it's the end result and it's reaching an epidemic proportion. Now business needs to take the same approach online as it has done offline through corporate social responsibility (Jason Calacanis echoed a similar theme recently.)

First let's look at the the obvious ways marketers poison the web. These all intend to game the system ...

• Spam: 94% of all email is spam (Postini)
• Splogs: 53% of all blog pings is spam, including 64% of those in English (UMBC)
• Click Fraud: Increased last year by 15% (Click Forensis)

Still, there's more. In subtle ways marketers are contaminating the Internet without even knowing it by spewing millions of meaningless messages across thousands of sites. This may be contributing to the slow down. They're not adding value to your experience or working to help you meet your goals in a very meaningful way.

Consider these popular techniques ...

• Banner Ads: A lot of money is going here but click-through rates remain abysmal and their overall branding value is being questioned. Many of them just litter the web and get in the way of what you want to do. Eye-tracking studies in the past have revealed "banner blindness."
• Social Network Advertising: eMarketer predicts advertising on social networks will reach $2.2 billion this year. However, traditional display approaches to date have not performed. As Ian Schaffer from from Deep Focus noted, marketers need to dig in and figure out how to make the experience better. This means what does work is creating authentic content, widgets/applications and more that people pull because they add value to the community. (Note: MySpace, a major social network, is an Edelman client.)
• Social Media Optimization: This needs to be watched like a hawk. As I have said before, if you participate and add value you are rewarded with Google Juice - and so much more. If you just set up sites and spam social nets to get links, then I am sorry, you're bad.

Despite all the money that's flowing online, most marketers completely miss the boat on what the web really can do for them. As I have talked about before, the Internet isn't just a communications medium. It works best when it's used as a platform for open collaboration. This means taking a PR-centric approach.

This means companies and consumers need to partner toward shared outcomes. This can be as simple as "we want to be entertained" to "we want to find the best world-changing idea." The latter is what American Express will unleash again later this year with its Members Project.

The web is facing it's own global warming crisis as marketers continue to pollute it. Consumers are voting with their clicks and eyeballs by engaging with authentic content that adds value, while ignoring the rest. That's good news that shows maybe we'll solve this crisis, even as business continues to tackle the larger issues that impact our planet.

Later:: Bryan Person asks if clueless PR pitches are part of the problem. Heck ya.

Now Can We Please Kill the Phrase "Social Media"?

On December 28, 2006 I wrote...

"As we conclude 2006 and head into the new year it is my conviction that the phrase 'social media' is moot....In 2006 all media went social. Pretty much every newspaper, TV network and publication has wholeheartedly embraced these technologies."

I followed this up a month later by saying...

"With the democratization of media we've come to rely on a bunch of terms that are now completely unnecessary. These include "social media"... Do any of these matter any more? ... The reason is it's ALL media. The lexicon will hopefully change."

Flash forward 15 months and I was beginning to give up. However, finally, people seem to me coming around to this idea, which is hardly new. Eric Schonfeld, a former journalist and now TechCrunch blogger (we need a white paper to describe "the difference"), writes...

"Some people question whether TechCrunch is even a blog anymore rather than a professional media site. But that distinction is becoming increasingly meaningless. The truth is that we are both."

Amen! So true. Tons of journalists are pulling double duty as bloggers. So, now can we kill the phrase "social media?" It's irrelevant. Another moot phrase is "the social web." The web has always been social because that's how people operate - as Chris Brogan notes. It's just that the Internet can scale such social connections more than the offline world ever could.

Alas, there are no more boundaries any more between such "species." On the Internet, a cat is a dog is a Snuffleupagus. It's all inbred. All media is social and all social is media. End of story. Whether content is created by the Pros or the Joes it all has influence, even if it's small.

Follks, it's time for all of us, especially "The Joes," to give ourselves the self-respect we deserve by calling all of this work "media." Otherwise, by continuing to propagate the term "social media" we're just reserving our seat at the kids table for our little cut up pieces of chicken. it's time to feast on drumsticks like the adults do. Google doesn't delineate. So why should we?

Could the Interruption Economy Sack Prosperity?

Sensory Overload by dav

Conventional wisdom says that technology - and nowadays the Internet - will always continue to advance and bring with it productivity gains and prosperity. That's certainly been the case for years. However, historically there are pauses. After the benefits of the Industrial Revolution were fully realized it took awhile for the next big era to begin. I wonder if we're about to enter a similar lull now that the Information Age is arguably almost 30 years old.

Mark Cuban argues that the Internet is now becoming a hinderance to our productivity. Idris Moote makes an even stronger case. He notes that productivity growth has gradually slowed since 2004. Moote cites statistics showing that interruptions from e-mail, cell phones, instant messaging, and blogs take up nearly 30% of each day; on an annualized basis, this represents a loss of 28 billion hours for the entire US workforce.

The United States - and other pockets of the developed world - are hooked on two drugs: information and busyness. As I've written many times, our rush to keep up with inputs can't scale and this may cause a sizable number of people to eventually cut back on info-crack, perhaps drastically.

The runaway success of my good friend Tim Ferriss' book, the Four Hour Workweek, is a direct manifestation of a desire that millions secretly have. If enough people get the willpower to say "enough" then spending on gadgets and time spent online could decline. In a worst case scenario, companies would retrench R&D spending and slow innovation. That's just one possibility of many, of course - and the most extreme (and unlikely).

The X factor here is actually a Y factor - Generation Y. They grew up in an age of information saturation. Gen Y'ers crave what psychiatrist Edward Hallowell calls screen sucking. The Internet is in their veins. They know no other way.

I am hopeful that as every successive generation emerges that never knew a world without the Net, the possibility for such a doomsday scenario decreases. That's not to say there won't be pain however. An informal digital divide has emerged between geeks and those who are blissfully and decidedly low tech. However, it's clear that we need new tools for managing interruptions - and they may not be technological, but social. Our prosperity may depend on it.