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"Marketing may be hard to measure, but many companies aren’t even using the tools available to them.'
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Great new program from Federated Media, Twitter and Microsoft (an Edelman client)
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Summary of my speech at iMedia Breakthrough
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"63% of the companies in their survey (defined as best-in-class) planned to increase their social media marketing budgets this year."
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IBM study shows consumers far more digitally savvy than ad agencies
« February 2009 | Main | April 2009 »
March 2009
Tuesday, March 24, 2009
Monday, March 23, 2009
Social Networking Demographics: Boomers Jump In, Gen Y Plateaus
There's a common misperception out there that all of the blogging, Twittering and Facebooking is being done by twenty and thirty-somethings. That, in fact, turns out not to be true. Baby Boomers (those born 1946-1964) are the fastest growing users of social networking sites and are also increasingly reading blogs too. Meanwhile, Gen Y interest in these services has plateaued. This all according to the latest Consumer Electronics Usage Survey from Accenture.
According to the study, baby boomers...
- Increased reading blogs and listening to podcasts by 67 percent year over year; nearly 80 times faster than Gen Y (1 percent)
- Posted a 59 percent increase in using social networking sites—more than 30 times faster than Gen Y (2 percent)
- Increased watching/posting videos on the Internet by 35 percent—while Gen Y usage decreased slightly (-2 percent)
- Accelerated playing video games on the go via mobile devices by 52 percent— 20 times faster than Gen Y (2 percent)
- Increased listening to music on an iPod or other portable music player by 49 percent—more than four times faster than Gen Y (12 percent)
Meanwhile, Gen Y...
- Participation slipped in virtual worlds from 23 percent to 19 percent
- Consumed no more video online than they did last year
- Blogged and contributed to wikis less (it's down from 35 to 33 percent)
The baby boomer results don't surprise me. What does jump out at me is how the most technologically savvy generation we have seen to date is slowing their adoption. Could they be suffering from social fatigue or do they have enough technology in their lives already? Perhaps they are returning toward more face-to-face venues, which anecdotally, I have heard. It will be interesting to see how this progresses next year.
Additional data from the latest Accenture report is summarized here from TWICE.
Sunday, March 22, 2009
Wednesday, March 18, 2009
Tuesday, March 17, 2009
Twitter is Peaking
Twitter traffic data from comScore (via TechCrunch)
I have been active Twitter user since January 2007. And it's been remarkable just how much it has changed since.
In the last six months, Twitter has gone nuclear. There are three reasons why and I explore them in this post. However, they also point to why Twitter is about to jump the shark and we should begin asking ourselves what's "the next big thing."
As long as Twitter maintains a following I feel every business should join it and converse with their customers - just as I said a year ago. Still, it's always important for everyone to see the big picture. That's why predicting a market top is something I thoroughly enjoy doing. In part, it's what I am paid to do - think about what's next. This disicipline keeps me and others like Robert Scoble like from getting stale.
In December 2006 when Evan Williams first showed me Twitter in the back of a cab in Seattle, I thought it was going nowhere. But after I played with it, I got hooked. My early fascination with Twitter began because, like now, I was scanning the horizon for what's next. I sensed that in late 2006 that blogging was cresting. Twitter replaced it for me and, later, millions. Now the same can be said about RSS, which many of the early adopters who first embraced it have also now ceremoniously dumped. (More on RSS in a subsequent post.)
As I have written before, no community has ever had staying power. Twitter right now is poised to fall victim to the same trend. Let's take a look at three reasons why Twitter has witnessed incredible growth, all of which point to why the service is peaking right now. (Note: Many of you will disagree. Daniel Terdiman today wrote that at SXSW, Twitter was the new Twitter.)
1) Celebs Flocked to Twitter - Just six months ago, the list of the top 100 users on Twitter read like a who's who of geeks. That's what made it a draw, for many, initially. Now, however, the list looks like People or US Magazine. Twitter is losing it's geek creds as celebs flock to the service.
Historically, as the geeks go, so goes social media. I believe that the Founding Fathers and Mothers of Twitter - people who gave the service it's wings, will soon tire of it and seek the next shiny object. Already, Dave Winer is playing with Jaiku. Scoble is deep into Friendfeed. I am finding a lot more value these days in both Friendfeed and Facebook, which leads me to my next point.
2) Twitter is Disorganized - Twitter attracted a following because it's disorganized. Since replies are not threaded, celebs and corporations do not feel they have to respond to every Tweet. It's a tree in the forrest thing. There are no comments to moderate. And this makes it more attractive than blogging.
However, what was once "a feature" could begin to be seen as "a bug" and lead us to seek more organization. As Jeff Jarvis explains in his book What Would Google Do, other services like Facebook and Google provide elegant organization. This is something Friendfeed does well too. It's also a big reason why Tweetdeck is succeeding. Twitter would be wise to acquire Tweetdeck now before someone else does, especially as it adds more social tentacles.
3) Twitter is a Mile Wide but an Inch Deep - Brevity rules on Twitter. And this has encouraged time-starved celebrities and corporate types to jump into Twitter much more so than blogging. It also supports anonymity. You can be "a corporation" on Twitter, which you really can't do with a blog. Here people want to see the faces.
However, as Twitter grows and people begin to crave reading Tweets from personalities and others they trust, I wonder if they will want a deeper relationship - one with less anonymity. This is something other services, notably Friendfeed and Facebook, do well. You can use either to create a community around all your stuff, not just 140-character tweets. Also, I suspect they will want to weed signal from noise. Right now that's tough to do.
So you heard it here first, folks. Twitter is peaking. Now I believe Twitter can get through "the dip" that stares them in the face, but it will need to adapt by: keeping its core users intact, remaining attractive to corporations and celebs and by becoming more organized. Search will help with the latter, but expect a battle as Facebook and Friendfeed both make a concerted push to become the place for all your social stuff.
Saturday, March 14, 2009
Wednesday, March 11, 2009
Twitter Search Traffic Poised to Eclipse Google Blog Search
The search engine landscape is quietly under going a major revolution. There are two major forces at work here: our growing hunger for real-time information and the coming convergence of search and social networking. The latter adds a much needed layer of trust to traditional search that helps us qualify sources.
While some feel such shifts in search patterns potentially pose a short-term threat to Google, I don't quite see it that way. Google latest "Vince" update shows they clearly get the trust issue. However, Google does not have nearly the same depth in social networking as others and that's an issue longer term.
Instead, more immediately, these two trends will likely spur the growth of a new class of "live web" search tools that are tightly embedded inside social networks. This will almost certainly seal the demise of dedicated blog search sites. In addition, it's conceivable, though far less likely, that both these trends could erode news search sites as consumers seek out filtered information from people they trust.
Consider this nugget. According to compete.com (an account is required to view this subdomain data), traffic to search.twitter.com tripled in the last six months. Meanwhile, Google Blog Search traffic is flat and, only until just recently, the same can be said for Technorati. More importantly, Twitter Search has just about eclipsed Google Blog Search. As of February, Twitter Search attracted 1.35 million users while Google Blog Search, which has been plagued by relevance issues, sits at 1.38 million users.
Twitter's growth in search has been aided by its girth in the press. According to news volulme data from Daylife, Twitter's weekly media mentions rocketed from 2000 per week last year to nearly 8000 today. However, I see this all as just the beginning.
Right now Facebook and Twitter only let you search for content from across the entire network. You can't limit your search to only what your trusted circle have shared. On Friendfeed, however, you can. Still, as bullish as I remain about Friendfeed, I feel the utility of its social search feature will pale in comparison to what Facebook and Twitter could do if they were to enable the same functionality. The reason is reach.
Keep an eye on the social search space. It's not a short-term threat to Google, but it certainly represents a major shift in where and how we will search for relevant news and information by layering in trusted sources.
Tuesday, March 10, 2009
Monday, March 09, 2009
The Amazon Kindle is the Great White Hope for Monetizing Print Media
Dear media companies,
Thank you for making so much content available for free online for 15 years. I am sure you're eager to monetize it all beyond ads.
The good news is your great white hope has arrived. It's the Amazon Kindle. My unsolicited advice is to jump in now. This could be your last chance to monetize content. Please do so now before tangible media evaporates.
Let me share with you one media junkie's experience - mine.
As a huge fan of books, magazines and newspapers, I was enthralled when Amazon launched the Kindle digital reader in late 2007. However, unlike other occasions, I did not jump in as an early adopter. I was put off by the many negative reviews and I did not want another device to carry. When the Kindle 2.0 debuted last month, however, I decided it was time to get one. Even then I was skeptical it would stick with me.
Now that I have been a Kindle owner two weeks, I am sold. I believe the device and seamless user experience is a winner - particularly as it synchronizes across phones. However, more importantly, the Kindle 2.0's debut is a watershed moment for print media. You have one last solid shot to monetize your digital content - if you move quickly.
The iPod was the last digital great white hope. And thankfully, the music and movie companies (reluctantly) jumped on board.
The Kindle, like the iPod, is an emerging critical mass device that actually encourages people to pay for content rather than get it for free. When Apple launched the iTunes Music Store, people were skeptical that people would shell out cash for music they could snag for free from file sharing networks. They did. The same was true when Apple, and later others, rolled out movies. However, today millions rent or buy movies online.
The Kindle offers a similar experience in a much larger market - text. This one is tougher to monetize. In the digital age books have managed to remain premium content. However, beyond books, magazine and newspaper content is available in abundance online for free. Yet, I still believe that people will pay to receive some of their favorites on their Kindles or their Kindle-enabled phones. Meet them there now while you can.
Consider this piece in the Statesboro Business Magazine by a 43-year-old individual who bought his first newspaper subscription in 43 years. Or the fact that now Instapaper is available in a handy offline version for the Kindle. Both remind me of the early days of the iPod when it was still geeky, yet a game changer.
My advice to you is to offset part of the cost of the Kindle and get them into the hands of your loyal readers with your content pre-loaded. Imagine, TIme Warner, if you gave readers $100 off a Kindle that came with a year of digital subscriptions to Time, Sports Illustrated and Fortune. I bet a lot of people would jump in and stay with you for years.
The Kindle, like the iPod, overcomes the hurdle required to get people to pay for content. The secret sauce is easy and instantaneous delivery of content as soon as it ships. This need not be limited to daily, weekly or monthly publication schedule but also for breaking news.
A little over a year ago, I converted all my media to bits. However, it's work. Even with RSS, I still have to go out and get the content I care about. Now with my Kindle, the media comes to me and it's available offline. I love that Fortune magazine shows up on my device whenever a new issue is published. The same is true for the New York Times. Eventually, Amazon will extend publications to the iPhone and other devices.
So, media companies, please jump in now. Embrace the Kindle. Subsidize it. Create value-added content for it, such as e-books. Or even partner with advertisers to offer advertorials. This could be your last shot at getting people to pay for your content. Don't miss the next iPod.
Sincerely,
Steve (a media junkie)
Friday, March 06, 2009
Monday, March 02, 2009
Forrester Says Paying Bloggers is OK Provided There are Disclosures
Forrester Research is out with a new brief this morning by analysts Sean Corcoran, Jeremiah Owyang and Josh Bernoff that says that sponsored conversations on blogs - akin to what how Chris Brogan partnered with KMart - are going to become more commonplace. Further, they recommend the tactic provided that there are clear disclosures all around.
Sponsored posts are nothing new. Although the tactic always raises a fair amount of controversy. Daring Fireball, one of the most popular Mac blogs, regularly runs sponsored posts inside its feed. Techmeme has them on the site too. However, where these are different is that they act more like advertorials. Where it gets prickly is when bloggers themselves write about their personal experience with a product (usually balanced) in exchanged for compensation.
Forrester makes five recommendations in the brief: mandate disclosure, ensure freedom of authenticity, partner with relevant blogs, don't talk and walk away. All good advice. Further, as you can see from the chart below they sit sponsored conversations somewhere between advertising and PR in the matrix.
Source: Forrester Research, Inc.
The report misses something, however. This is nothing new. Magazines have run advertorials for years. And radio stations run promotions where the DJ gets involved. What is new is that on many of these sites the editor and publisher are the same individual. There are no hard church/state boundaries as there are with other media.
The way to get around this is to write and submit your own content as a sponsored post. Have the blogger run the copy but with an advertorial label. This has worked in magazines for years.
Further, I would suggest working with an organization that represents bloggers and has experience running such programs - such as Federated Media. In addition, sponsored conversations work best when you integrate tactics across the spectrum that Forrester has here. Sometimes, earning media can lead to additional opportunities to get to know the personalities behind a blog and then additional opps. down the road.
However, on the whole, I agree that we're going to see more of this in the future. I am hopeful that everyone, publishers and sponsors, will bring their ethical A-game.
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An AdAge Power 150 Blog 
Steve Rubel works at Edelman. Everything posted on this blog is his personal opinion and does not necessarily represent the views of his employer or its clients.
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