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Saturday, November 22, 2008

Google, You Open or Closed? Make Up Your Mind Then Call Us

You probably have read by now about Google SearchWIki, a new feature that lets registered users comment on search results and URLs for one's own use and more importantly to share them with the broader world. I am all for opening up the web to comments but this entire launch was botched not thought through. And now (as of this writing) it's gone. Already there are reports of vandalism and spam too. Did anyone not think this would be a PR nightmare?

Unlike Wikipedia, there's no way for users to edit each others comments. You can only vote them up or down. Google should take a page from the Wikipedia and Mahalo playbooks and build a community around the feature that would self police such an open wiki. Otherwise, of course people are going to run amok on the world's biggest online stage! That's like turning a kid with a massive sweet tooth loose in a giant candy store. It's going to be a haven for spam.

What's worse, Google once again is showing what a chaotic culture can engender. Rapid, massive innovation that delights users? For sure. But it also can create massive inconsistencies and PR nightmares. For example, why are Google News Comments vetted by humans at a snail's pace. Yet, SearchWiki is open to all with no mechanisms to prevent abuse. Or why does Google Knol encourage writers to verify their identity? Yet, with SearchWiki Google opens its marquis service to unfettered user editing. It makes no sense. Epic Fail.

Google, call me when you make up your mind.

LATER:: Marhsall Sponder points out that it's still available with sound in Google Labs.

EVEN LATER:: It's now back with no apparent changes. Too bad.

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Listed below are links to weblogs that reference Google, You Open or Closed? Make Up Your Mind Then Call Us:

» Steve Rubel, from Edelman and MicroPersuasion.com, on Reputation, Agency Involvement and Wordle from One Degree
by Kate Trgovac and Alexa Clark At the recent Third Tuesday gathering in Toronto, Alexa and I had the opportunity to interview Steve Rubel. Steve is one of the earliest bloggers in the social media space - his MicroPersuasion.com blog... [Read More]

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