Google News Now Has Feedback, Editing and More Risk
Google News in the US has added a new feature that, while promising, is sure to be controversial. Google plans to roll it out globally once they iron out the kinks.
Any person mentioned in a news story that Google News indexes can email in their comments to news-comments@google.com. Those who do so will be asked to verify their identity and organizational affiliation. There's more in the Google FAQ here and here.
Once Google approves the comments, they are posted and are attached to the story as an addendum, as you can see from the image above or live on the web here. It's unclear if these comments will also roll up into Google Universal Search results.
This is certainly a boon for PR professionals who have longed for a way to respond to what is largely an automated system. Wikipedia needs a similar mechanism. Google is also fairly liberal in the sources it aggregates. It includes lots of homegrown sites and blogs. This approach, while managed manually, certainly gives companies and subjects a voice on a critical site that is increasingly a big gateway for lots of news/blog content.
Still, there are some big outstanding questions. For example: can a PR agency comment on a source's behalf (assuming they represent them) and if so how is our affiliation verified?
Beyond these questions, the move is even more significant because it turns Google News into an editorial product rather than simply an aggregator. The Google News team now makes decisions about what responses go up and what gets left behind. Think about that. What if Google somehow gets scammed with an email spoofer and posts a comment they shouldn't, for example.
Google gets points for opening up their platform to comments from sources but I would had rather have seen them make it more democratic and have this open to everyone. In being selective, the move is more fraught with risk as Google begins to make editorial decisions that might not be popular. A better way to manage this might be to have a system that lets everyone comment, yet also delineates those from official sources that are mentioned in a particular story.
