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April 2007

Sunday, April 29, 2007

ABCNews.com Relaunches with Citizen Journalism

ABCNews.com is marking its tenth anniversary with a bold new redesign that features increased use of video. Beyond the new skin there's not a lot that's new with one key exception - ABC is opening up to contributions from citizen journalists.

According to Michael Clemente, Senior Executive Producer, the new site, which it launched last night, is designed to harness the power of what they call "citizen reporters." Viewers and readers can now help ABC help report the news by feeding in news and leaving comments. The new site also supports video uploads from cell phones and video cameras, some of which will make it on to air.

ABC isn't going as far as the BBC, which allows remixing, or USA Today, which turned its site into a social network. However, it's certainly a step in the right direction. The comments that are streaming in (118 as of this writing) are mixed and mostly focus on the design, not the ability to contribute.

links for 2007-04-29

Saturday, April 28, 2007

NBA Makes Playoffs Videos Available for Download

The NBA continues to chart new waters when it comes to its use of new media. Rather than aligning with iTunes or Google Video, which it did last year, the league is making all playoff games available for purchase and download right off their Web site. Individual games are $2.99, series cost $12.99 and the entire 2007 playoff package, which runs into June, sells for $79.99. Windows XP or higher is required.

It's refreshing to see content providers go direct to users with their video sales.  However, the downside is I don't believe that you can't watch these videos on a TV (correct me if I am wrong). Still, it's a big deal that the NBA decided not to align with one of the big video stores and instead is going it alone.

Friday, April 27, 2007

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Thursday, April 26, 2007

links for 2007-04-26

Wednesday, April 25, 2007

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Tuesday, April 24, 2007

Pew: 1/3 of US Online Adults Consult Wikipedia

According to a new report (PDF) from the Pew Center for the American Life Project, some one-third of online Americans (36% to be exact) regularly consult Wikipedia. This reflects 8% of the broader population.

Drilling down further, Wikipedia is more popular among the well-educated. Some 50% of those with at least a college degree consult the site, compared with 22% of those with a high school diploma. Pew also looked at demographics: 44% of Americans ages 18-29 use Wikipedia to look for information, while just 29% of users age 50 and up.

The Pew Report also includes fresh data from Hitwise that reveals just how popular Wikipedia is and how Google and search engines factor in.

links for 2007-04-24

Monday, April 23, 2007

The Short Tail of Advertising

Do you publish for love or money? You can do both successfully if you run ads on your blog. However, selling ad space on your own is hard work. Ad networks like BlogHer, Federated Media,FeedBurner, B5 and BlogAds have done a great job to rush in to fill the void, but the shifting landscape will require them to adapt. I believe they all can.

The reason they need to change is that online advertising is clearly consolidating with the portals. eMarketer has a great round-up on the state of the biz. Some 55% of all ad revenues now flow to one or more of the major portals. Their share was growing even before Google bought Doubleclick. A separate article on WSJ.com notes that newspapers saw their online advertising dip. Again, the portals are a factor here.

So where does that leave the Long Tail? Bloggers, podcasters and social networks serve niche markets. This makes them relatively cost effective and attractive to advertisers. However, managing a media buy across a constellation of small sites is a big job. And while there are networks are doing a nice job aggregating these sites, it's still far easier to just consolidate all your ads through one or more of the big portals.

Blog ad networks would be wise to find a way to partner with one or more of these players. For a viable model, look to the PC industry. Even though the hardware and software markets consolidated there are a lots of value added resellers thriving. That's because they provided services on top of the technologies that were built by big iron vendors like Sun, Oracle, SAP And Microsoft. A similar model could prevail in a world where the portals are the Web OS.

The Participation Ladder and Its Impact on Marketing and PR

I'm back from a brief blogging hiatus. This was my first extended break since I started this blog (Micro Persuasion turned three years old on April 19). I read a lot and thought about where I want to take this site in the next two years. If you have thoughts on this, send me an email or leave a comment. It was very refreshing to be off the treadmill for a few days. Now, it's time to get back in the blogging saddle.

One of the things I want to get back to is writing more about technology's impact on media, PR and marketing and a little less on just Web 2.0 by itself. Charlene Li from Forrester gave me just the starting point  I needed. She is out today with a new fascinating report on social technographics.

Forrester segmented the online audience into several different stratas - what they call a ladder of participation. They found that "Inactives" are by far the dominant group (52%). They're followed by spectators, joiners, critics, collectors and last but not least creators. This last cluster, according to the analyst firm, dabbles in lots of different activities but few do all of them. See the chart below for more.

This is the first report I have seen that really delves into what drives and motivates people to engage with the web. It's worth purchasing and it really has got me thinking about its impact on PR and marketing.

While extroverts get all of the attention, the thickest part of the ladder is in the vast majority of people who have no desire to participate. I imagine this number will shrink some in the years ahead, particularly as the generation that grew up with the Web enters the workforce. However, there will always be a meaty portion of the online audience that remains just that - consumers.

This got me thinking: what can the Participation Ladder teach us about PR and marketing? The answer is a lot.

If you work in either of these professions, cut the above chart out and stick it on your wall. For each program, assess where your audience sits on this continuum. Are they inactives, creators or somewhere in between? The key is to then devise the right kind of communication strategy depending on what you discover. Let's put this into action.

For example, let's say you have a start-up that has a new piece of blogging software that bloggers will love. Then you should execute a peer-to-peer program that primarily targets creators, collectors and critics while largely ignoring inactives. This means you can go guerrilla with peer-to-peer program that taps into social networks, blogging and other Web 2.0 communities. Place your chips there. Mainstream media coverage can help here too. Focus your attention on outlets that bloggers read.

However, if you have a tech product or service that has value say for all users, then clearly you want a broader mix that combines the best of new media/mainstream media, all while reflecting the ladder.

This is why I think we're really in the golden age of PR. Technology is flattening the marketing landscape, but there's always a need for smart agencies that can help guide clients in the dynamic two-way world. PR is best suited to thrive in this environment and getting the mix down is where it all starts. I am glad to be working with the leaders who are driving "PR 2.0" and this new landscape is what drives me to give my all.

The Forrester guide is the perfect skeleton, now it's PR's job to add the creative muscles and get the body moving in the right direction.

Thursday, April 19, 2007

links for 2007-04-19

Wednesday, April 18, 2007

Mowser is a Command Line for Mobile Browsing

Mobile-friendly versions of big web sites are becoming a lot more common. Most news sites have them, as do the portals. Edelman too has one that's on a dot-mobi URL (one of our clients). Still, lots of sites don't have a mini companions.

Enter Mowser. The site, which is run by mobile guru Russ Beattie, is a great home page for your your phone. You can enter any URL and it will shrink it down for you. Even better, if the site you want to view has a feed it will auto-detect it and present it in a very clean, efficient way that's perfect for phones. For example, here's Lifehacker as viewed through Mowser. A list of popular feeds can be found here. There's also a directory of mobile sites.

The best feature, however, is Mowser's command-line interface. Preface your searches with special keywords like "am" for Amazon, "gs" for Google or "wi" for Wikipedia and Mowser will present a stripped down version of the page - like this one. I would love Mowser to adopt open keywords similar to what Yahoo has or adopt social keywords like YubNub. Check out Mowser.

Tuesday, April 17, 2007

Open Letter: A Lesson Learned Twittering

The following is an open letter to Jim Louderback, Editor-in-Chief of PC Magazine, as well as any of the several hundred employees who work for Ziff Davis Media.

Dear Mr. Louderback,

Last Friday, yes Friday the 13th, I put up a post on Twitter that I wish I hadn’t. I said that I don’t read the hard copy of PC Magazine and that my free subscription goes in the trash. In a guest editorial on Strumpette you weighed whether the magazine in response should blacklist all PR pitches from Edelman, my employer, on behalf of our tech clients.

I learned a valuable lesson. Post too fast without providing context and it can elicit an unintended response. While the item is true, it does not reflect my full media consumption habits. I subscribe to PC Mag RSS feeds and have linked to several of your publication's online articles over the three years I have been writing this blog. Further, I have linked to articles from eWeek, your sister site.

More importantly, my opinions and habits do not reflect the broader populace, our agency or its clients. While there is a subset of people who are reading blogs more than they do traditional media, magazines are in fact thriving. I noted this important trend on February 12 of this year. Therefore, the audiences that magazines like yours reach are important to our clients and our agency.

I apologize if you and the editorial team at Ziff Davis took offense to my post. I look forward to meeting you one day for a drink to discuss the next time we’re on the same coast.

Sincerely,
steve rubel
svp/me2revolution

links for 2007-04-17

Monday, April 16, 2007

McKinsey: Companies Remain Wary of Web 2.0

Despite what some of you might think, I am not trying to be the single bearish voice among all the live streaming giddiness that is Web 2.0 Expo week. The signs of over enthusiasm - at times my own included - are however piling up in my RSS reader. Once again, it all comes back to economics. It's good to take a step back and look at the reality. It helps us move forward.

According to a thoroughly researched report from the McKisney management consulting firm, executives are wary of investing in Web 2.0 initiatives. The reason continues to remain fear. This goes beyond a willingness to engage in blogs. It also extends to internal wikis. The enterprise is afraid of letting go of the command and control structure.

That said, there is investment. McKinsey says that money is following web services. I wonder if RSS is beating out other initiatives.

The story also notes that a generational gap between Gen X/millennials and the older guard could be at play here too.

The marketing environment has changed, without a doubt. However, it has not done so enough to force everyone yet to adapt how they communicate. Over time they will. It just is going to take longer than we would all like.

This is a big part of what motivates me and why I love my job at Edelman. We have a long road ahead of us to help big companies get over their fears and see the value in participating in the conversation. I am with the right company to make this happen quickly.

Remember, lots of prognosticators and pundits were ahead of their time in the 1.0 era too. The reality was back then that we needed more people on broadband. Every exuberant time brings with it projections that go too far. Some of that is here today. That doesn't mean that there hasn't been a shift.

Irrational Exuberance 2.0

Although I was invited to speak, I decided not to go to this week's Web 2.0 Expo. There wasn't enough value in my justifying a cross-country trip to California to attend or participate. Most of the vendors/speakers I can engage with online. In addition, there are other conferences I already have on my calendar, like Gnomedex, where I get to mingle with the digerati in the "meatspace."

Still, this morning when I woke up and began to slurp the buzz it occurred to me that I saw this movie before. Stories like this one about San Francisco 2.0 conjure memories of rooftop parties hosted by the Industry Standard. And Web 2.0 Expo feels eerily like Internet World circa 1999. We know how that movie ended, of course. I believe the same will happen to this conference within a year or two.

Now, Web 2.0 is different from the 1.0 era in many ways. This revolution is being driven bottom up by users as opposed to top-down from corporations. However, the exuberance is just about as strong today as it was in 1999. And too much hype is never a good thing. It makes big companies make big irrational investment decisions.

The economics are different today too. Dot-coms aren't exactly swooning on Nasdaq. Still, there is a venture bubble. Too many startups are getting gobs of funding (e.g. Podshow) and they won't be able to substantiate this real revenue quickly enough to appease the VCs.

The reason is simple supply and demand. While the cost of running an Internet company is a fraction of what it once was, there's a lot of competition for attention, ad dollars and enterprise revenue. The landscape is flatter. It's easier to, yes, have your lunch eaten.

Consider the enterprise space, for example. Lots of Web 2.0 startups are aiming their sails to these open waters. Some of them are run by very smart people. However, a recent study of CIOs by Forrester found that they only want to buy from big name vendors. Startups in this space should try to get a couple of customers and then sell out to the largest bidder.

Once the economy tightens - and it will, the Web 2.0 economy will cave and there will be a healthy shakeout. People will not get hurt like last time, but some will have to go back to regular jobs. I don't expect Michael Arrington to close TechCrunch and go back to being a lawyer. His costs are relatively low. But like everyone he will be forced to adapt.

So enjoy the exuberance. Bet on it, but carefully. I am just as enthusiastic as you are that we are living in a new age of communications. I bet my career on it. However, I always keep an eye on the big picture and remember the almighty business cycle. For example, Greenspan said today that global growth will help cushion the US Economy. What does that mean for your company? Think about that.

Much of the old will not be replaced by the new. For example, I don't subscribe to the fact that advertising or traditional PR/media relations is dying. It is changing, however, and Darwinism will force the marketing industry to adapt. There are lots of shades of grey.

So my advice is be prepared. Quickly adapt to technology-driven change, figure out how to capitalize on it and most importantly measure it, all while remaining a little bit paranoid. Do this and you will be fine. Just don't fall down into the irrational hole of 2.0 hype.

links for 2007-04-16

Sunday, April 15, 2007

links for 2007-04-15

Saturday, April 14, 2007

Lessons in Crisis Management from Google

Jen Bradburn over at The Google Consumer Packaged Goods Blog has a fantastic post that takes a look at the impact of a crisis on search and offers some great advice for companies to consider for the future.

Google notes that breaking news fuels searches and a tremendous surge in content - from both news and blogs. This drives interested parties to  act quickly to get their messages out via Google Adwords.

Google recommends that companies:

  • Ensure the official information is available by immediately routing searches to the press release and official statements the moment it is available online
  • Use content targeted Adwords to make sure their position gets heard
  • Leverage sight, sound and motion for impact - as JetBlue did

All great advice.

links for 2007-04-14

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