Telecommunications giant Verizon plans launch a blog for consumers where anything goes Mediapost reports. Verizon plans to support the blog with a 24-hour rapid response team where it will answer "all issues on the table."
If Verizon pulls this off, it could usher in a customer service sea change. Right now - with the exception of tech knowledge bases - the majority of customer service issues are handed behind closed doors. There's little way for consumers to learn from the questions posed by others and the response they receive. What Verizon is doing in taking customer service to the blog world sure sounds innovative. I hope they can pull this off. As a next step in this area, I would love to see Yahoo private label versions of Yahoo Answers for companies to use in a similar capacity.
Tags: verizon, customerservice
