Micro Persuasion: Web Raises the Bar for Customer Service

Sunday, July 02, 2006

Web Raises the Bar for Customer Service

The Times says the bar has been raised for customer service now that consumers have a big megaphone...

'AOL and Comcast executives in charge of customer service may long for the good old days when they had to deal only with a finite number of federal regulators and state attorneys general, not a universe of millions of Web-savvy customers.'

Posted at 08:11 AM in Citizen Marketing | Permalink

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341c5e1c53ef00d83464fe8269e2

Listed below are links to weblogs that reference Web Raises the Bar for Customer Service:

» When Customers Bite Back Using the Web As Teeth from Life On the Wicked Stage: Act 2
The New York Times picked up (as did everyone) on the recent customer service nightmares of AOL and Comcast. The AOL nightmare happened when a customer looking to cancel his account couldn't get satisfaction from the rep on the other [Read More]

» Web raises the bar for customer service from LexBlog Blog
Steve Rubel, citing this quote from an article in the New York Times, says the Web has raised the bar for customer service. AOL and Comcast executives in charge of customer service may long for the good old days when... [Read More]

» The Google Effect on HR from Emerging Earth
In much the same way the Web raises the bar for customer service, it also raises the bar for human resources management. Michael Rudnick of HR consulting giant Watson Wyatt calls it The Google Effect. There is a Google effect, R... [Read More]

Comments