I spent this past weekend hanging out at the Walt Disney World resort with my fellow blogger, Josh Hallet. This was my first visit in eight years. (I also was a cast member here for a few months in the early 1990s.) Disney World is a great place to study the principles of service. They breed millions of advocates worldwide. A visit here can also teach you a lot about blogging. Here's a sample of what I learned this past weekend from watching the WDW cast at work. Much of it can be applied to blogging...
It's OK to be Goofy
Always be upbeat
Remember, you're always on-stage
Little touches make a big difference
Deliver on what you promise
Good ideas should come from everywhere
Develop a service philosophy
Uphold key traditions
Communicate a compelling vision
Share the spotlight
PS - The next time you visit the Resort, be sure to check out the WDW Today podcast. It's unofficial and filled with great insider information.
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