Micro Persuasion: TypePad Loses Some Blog Content, But Handles It Well

Thursday, October 06, 2005

TypePad Loses Some Blog Content, But Handles It Well

Some TypePad bloggers, myself and Seth Godin included, suffered some downtime earlier this week when a glitch caused all blogs with a URL beginning with “S” to go offline. (My original URL is steverubel.typepad.com.) They all came back online quickly. Unfortunately, they have lost a handful of the files I have uploaded to the blog (e.g. images). I was upset, but I gotta tell you getting an email from their CEO (PDF) today and a free six month extension to my account is gold in my bank. Way to go Six Apart. Very nicely handled. Clearly you have a proactive plan for dealing with these issues. Dell, you listening?

Technorati Tags: Customer, CustomerService, Six Apart, TypePad

Posted at 03:46 PM in Weblogs | Permalink

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341c5e1c53ef00d8345a26e169e2

Listed below are links to weblogs that reference TypePad Loses Some Blog Content, But Handles It Well:

» Best customer service - ever from AccMan Pro
This site is powered by TypePad. I have a love, love, hate relationship with them. Earlier today they had an outage that screwed up a few important sites. Like Steve Rubel's. They fixed it and compensated customers immediately. SixApart is a fledgling ... [Read More]

» TypePad Conversion from Brand Love Hate
According to Steve Rubel's Micro Persuasion, TypePad (which powers this here blog) had some technical difficulties that cost him and others some of their files. But apparently Six Apart did the right thing to take care of its customers and [Read More]

» TypePad problems eat content, SixApart offers 6 month free hosting from The Blog Herald: more blog news more often
Server problems with SixApart's TypePad service has seen prominent bloggers including Steve Rubel and Seth Godin lose data on their blogs, according to Steve Rubel. However in a sure sign that SixApart has learnt from the errors in the past, SixApa... [Read More]

» TypePad blogs go down and lose content from LexBlog Blog
Six Apart's TypePad is a heck of a service. However, because of periodic problems with down time, now losing some content and limitations it has compared to Six Apart's Moveable Type I would not recommend Web development companies doing work... [Read More]

» Observer Blog logs off from Morgan McLintic on PR
Although one blog may be created every second, several voices left the blogosphere recently for different reasons: Strategic change - The pioneering Observer Blog has logged off as the paper focuses on its redesign to Berliner format. 'As part [Read More]

Comments