Micro Persuasion: Six Apart Once Again is a Model for Service

Thursday, October 27, 2005

Six Apart Once Again is a Model for Service

Everyone who has issues with customer service from time to time should take a page from Six Apart's blogging playbook. They are consistent in how they explain when their TypePad service is lagging, which it has been over the past few days. TypePad powers this site. Unfortunately, my blog was down for hours on Tuesday (as was Scott Adams' Dilbert blog on the day it debuted), yet the CEO took the time to email me. I am sure they will work out their issues as they begin to migrate to their new architecture, Project Comet.

Technorati Tags: CustomerService, Six Apart, TypePad

Posted at 07:17 AM in Marketing, Weblogs | Permalink

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