Micro Persuasion: Jarvis Puts Dell in Hell

Thursday, June 30, 2005

Jarvis Puts Dell in Hell

Jason Calacanis chronicles Jeff Jarvis' recent horrible experiences with Dell customer support. Dell meanwhile has not rushed to help Jarvis. If I worked in Round Rock I would have my best tech on a plane to Jeff's house New Jersey tomorrow. This is inexcusable behavior given that Jeff Jarvis is an A-lister.

UPDATE 7/1: Some readers in comments are taking issue that I suggest Jarvis get special treatment since he is an "A-lister." I want to clarify this post by adding that I feel all issues raised on blogs are important to address - especially if they share a commonality. In Jeff's case, however, there's no doubt he has a bigger megaphone, which ups the need to act with urgency.

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