MediaPost reports that when MSN unveiled its new search engine, it put up a Web page, Inside MSN, which collects user comments on the product and posts them for all to see. Unfortunately for MSN, many of the comments are less than flattering.
I comment in the piece that I actually feel this is a good thing, provided that Microsoft listens and responds. What I am unclear on, however, is how this integrates with the feedback they are soliciting through their blog.
