Peter Stathakos gives the customer facing point of view of the Kryptonite bike lock crisis that broke in the blogosphere last month...
"As both Robert (Scoble) and Hugh (Macleod) point out, one blogger giving a human face to this experience would go a long way. Someone to talk back to, ask questions to, whatever. Empower someone to speak to the people. The blogging community essentially broke this story, why not give people a channel to speak to through a blog?"
