This morning I posted an in-depth interview on PR in the age of participatory journalism with Jay Rosen, chair of the New York University Department of Journalism and author of the Pressthink weblog. The interview is part of Global PR Blog Week1.0 . Here's the interview's key excerpt...
Does disintermediation threaten PR? How should the profession react to the changes in how consumers get news?
ROSEN: I think public relations should first understand that to the extent that its art is a form of "spin"--whether it's reasonable spin, accepted spin, good spin, bad spin, terrible spin--it is selling a service for which there is less and less value, and less mind is paid to it. Spin was possible in the era of few-to-many media, and a small number of gatekeepers who could be spun.
There are fewer who listen (or have to listen) and more who hear only dull propaganda, witless repetition, one of the many forms of mindlessness to which citizens are subjected. Spin is also comedy to Americans, and John Stewart speaks with authority on it. PR does not because it believes, on the whole, in some right to spin-- all exceptions cheerfully granted. Plus, there what Doc Searls says to all the "pound the message home" pros, in any field: there is no demand for messages. Factor that in if you want a bright future in any media field.
Today many knowledge monopolies are breaking up, and this corresponds with what the British media scholar Anthony Smith once identified as a shift "in the locus of sovereignty over text," a shift toward the public. We could say "toward consumers," but what Smith meant is that more power has fallen into the hands of the people who were mere receivers before. They are more sovereign-- as consumers, yes. But also as producers of their own media. Pickers and choosers.
My advice to PR people is to help citizens become more so-- more sovereign over information goods. Spin is not a good. Neither is a brick wall, or a blatantly one-sided story that cleverly coheres because it leaves out every single inconvenient fact. Public relations, if it wants to do good, should stand for real transparency in organizations, and genuine interactivity with publics. Want an issue in corporate PR? Freedom of speech, freedom of opinion, freedom of interaction for company bloggers: how do we make it a practical reality?
