BusinessLogs writes that Microsoft is using its 700+ weblogs to listen to customers, but that it now must take the next step by incorporating this feedback into their products. Only then will the software giant truly show how it is listening.
Key quote:
"I think Scoble would do well to track the changes that are implemented due to customer's requests and make this information public."
This seems very reasonable to me, but I think they pin it all on one blogger, Robert Scoble. That's not fair.
